Why Choose Spinnaker Support for Salesforce Service Cloud Managed Services?

Flexibility. Expertise. Proven solutions. This is how we help you automate and streamline your Salesforce platform effectively and cost-efficiently. Coordinate multiple customer engagement channels. Improve data management. Access upsell and cross-sell information whenever you need it. Gain deeper insights into customer cases and contracts.

It’s all possible with Salesforce Service Cloud. We help you get it done.

  • Deploy omni-channel service processes
  • Develop streamlined and consistent experiences
  • Enable cross-selling opportunity workflows
  • Install metrics and customer entitlements tracking
  • Implement a Customer 360 view
  • Integrate Service Cloud with Sales Cloud, Experience Cloud, Field Service, and Revenue Cloud
  • Supplement your in-house Salesforce support personnel
  • Upgrade and maintain your existing systems
  • Connect Salesforce with other enterprise systems (Oracle and SAP)

The Salesforce Service Void: Why Companies Fail to Keep Up with Salesforce

Salesforce offers a massive array of clouds and applications – but there’s a shortage of qualified professionals to manage this burgeoning ecosystem. Learn how Spinnaker Support has answered the Salesforce service void.

Read the Article

THIRD-PARTY RESEARCH

Salesforce Customer Success: Roadblocks and Recommendations

Uncover today’s most common challenges to maintaining and upgrading CRM functionality. See our expert recommendations on how to maximize outcomes from your Salesforce investment.

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Salesforce Managed Services Tailored to Your Needs

Select the Salesforce Managed Services package that conforms to your operational requirements.

  • Admin Assistance Package
  • Manage & Develop Package
  • Agile Team Delivery Package

Augment your existing staff with the skills of an experienced part-time administrator and architect – at a predictable rate. This service package provides access to a trusted partner who will tackle routine tasks and help you take advantage of new Salesforce functions and features.

  • Assigned part-time Salesforce Administrator and Salesforce Architect, each with years of experience.
  • Comprehensive service catalog covers everything from routine data loads to issue resolution to new feature implementation.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Assistance with Salesforce product analysis, AppExchange analysis, data modeling, and more.

Smooth your transition from using Salesforce as a point solution to a strategic platform. Our Manage & Develop solution provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.

  • Work with a Salesforce Administrator, a Salesforce Lightning Developer, and a Salesforce Architect to optimize your Salesforce build.
  • Includes all features of Admin Assistance package, plus development-specific tasks, such as Lightning Web Components, Lightning Components, Apex, Advanced Trigger Patterns, and integration orchestration.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce environment.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

Work side-by-side with an assigned team that serves as your long-term partner and strategic advisor to address complex/multiple Salesforce instances, high-growth expectations, and increasing demand for innovation across your many lines of business. Your embedded team practices Agile methods and rapid deployment for all your Salesforce needs.

  • Work with an assigned, enterprise-level team [combination of Salesforce Administrator(s), Salesforce Lightning Developer(s), and Salesforce Solution Architect(s)] that quickly understands internal development standards, platform architectural direction, and integrated development environments.
  • Includes all Manage & Develop package services, plus team-based offerings such as continuous feature delivery, development operations setup, lightning migration, complete data migration, and more.
  • Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
  • Release note monitoring and expert recommendations based on your implemented Salesforce products.
  • Proactive advisory assistance and best practices from our teams on improving your Salesforce implementation.
  • Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.