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We Deliver the Customer Service Experience Other Providers Can’t Match.

Enterprise software publishers today seem more focused on releasing new software innovations than maximizing their existing solutions for users. Publishers push you to their portal-based self-service model and strip away key support features, all while simultaneously raising fees.

Spinnaker Support’s responsive, personalized Oracle third-party support and Oracle managed services keep you and your priorities at the center of every engagement.

Third-Party Oracle Support

Oracle wants to march its on-premise software customers to the Oracle Cloud, using degrading support and higher fees as a means to this end. Spinnaker Support delivers the highest-rated support at 60% less – for as long as you need.

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Third-party support

Oracle Agile PLM
Third-party support

Oracle ATG Web Commerce / Endeca
Third-party support

Oracle Database
Third-party support

Oracle Demantra
Third-party support

Oracle E-Business Suite
Third-party support

Oracle Hyperion
Third-party support

Oracle Fusion Middleware
Third-party support

Oracle PeopleSoft
Third-party support

Oracle Retail
Third-party support

Oracle Siebel CRM

Managed Services for Oracle

Achieve new performance highs for your existing Oracle ecosystem with Spinnaker Support’s monitoring services, day-to-day oversight and administration, staff augmentation, health checks, and more. Our ITIL-level 2 and 3 professionals – backed by Level 4 experts – take your success personally.

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Managed Services

Oracle Database
Managed Services

Oracle E-Business Suite
Managed Services

Oracle Fusion Middleware
Managed Services

Oracle Siebel CRM
A fully integrated suite
of support offerings
and features

Spinnaker Support is the premier provider of Third Party Support Services. Our customers achieve two significant benefits: a reduction in support costs exceeding 50% and an enhancement of their overall security posture. We empower our customers to shape their digital strategy by offering full support for all software versions, effectively breaking free from vendor-imposed commercial restrictions. Giving them the freedom to transform on their schedule.

Spinnaker Support entirely replaces 
your software vendor support contract, enabling you to extend the life of your current systems as long as you need them.

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Spinnaker Managed Services extends the capabilities of your IT team with specialized skill sets and day-to-day management.

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Spinnaker Shield maintains or improves your security posture for your applications and technologies over the vendors themselves. Armed with proven processes, tried-and-true security insight, and a staff of industry experts, Spinnaker continually investigates issues, hardens, and protects your database, middleware, and application environments.

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Spinnaker Intelligence is an AI/ML tool 
that assists with rapid issue resolution. Leveraging a vast quantity of anonymized historical data, Spinnaker Intelligence augments Spinnaker’s expert engineers by enabling them to quickly and easily tap into the collective experience across Spinnaker.

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Spinnaker Link frees you from vendor red tape and interoperability restrictions by enabling you to design and deploy integrations for your unique IT environment with services including Email Authentication Tunneling, Encryption Translation Tunneling, Java Desktop Client and Operating System Integrations.

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A fully integrated suite
of support offerings
and features

OFFERINGS

Spinnaker Support

Premier, personalized third-party support for enterprise software

Spinnaker Managed ServicesTM

Managed services to offload IT operations, augment staff, and fill capability gaps

FEATURES

Spinnaker ShieldTM

Proactive full-stack security and vulnerability protection

Spinnaker IntelligenceTM

AI tools designed to identify issues faster

Spinnaker LinkTM

Interoperability services for the IT ecosystem

Consulting Service for Oracle

Oracle Database is the backbone of your business, so our database consulting services help you with the heavy lifting. With performance tuning, health checks, vulnerability assessments, and emergency services, we’re there to brace you up. And through architecture and design or migration and deployment projects, we can help propel your business forward.

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How We’re Changing the Landscape

Software publishers and other Oracle third-party support providers talk big. Spinnaker Support delivers.

Worry-Free Oracle Support

Our standard Oracle third-party support includes break/fix, interoperability, customizations, security and vulnerability management, global tax and regulation compliance – all with sound, unbiased technology advice.

Fast Answers & Service

We respond to issues in minutes, not hours or days. We offer Oracle support services 24/7/365 in 14 languages.

Improved ROI

Reduce costs by around 60% by switching your support contract from Oracle to Spinnaker Support. Increase operational efficiency and improve ROI with our managed services solutions.

Rely on Experts

We hire only the best in the business. Our expert Oracle engineers average 19+ years of software experience.

Innovative Solutions

Our team of senior engineers will know your technology stack inside and out. You’ll receive solutions tailored specifically to your operational needs and challenges.

Lifetime Support

We will support whatever Oracle software versions you’re using for as long as you need. You invested heavily in your technology and customizations ­­– you should achieve as much productivity as possible.

Big-Picture Focus

Our integrated, ISO-9001 certified processes are designed to quickly alert the appropriate teams to weigh in on the optimal solution. You gain the benefit of our end-to-end perspective.

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

Spinnaker Support will use this information to fulfill your request and keep you updated about our services, offerings, and events. You may opt-out at any time. For more information, please see our Privacy Policy.
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