Global Team of Experts

Our deep bench of SAP Basis engineers supports legacy and new products from 9 regional centers.

Proven SAP Services

Expert delivery of award-winning services, tailored to fit any business.

Extensive SAP Coverage

Services for your entire SAP ecosystem, with coverage for 125+ SAP products and technologies.

ISO Certification

You receive consistently excellent services with our end-to-end ISO 9001:2015 and ISO 27001:2013 certified processes.

Advanced Monitoring

State-of-the-art, proactive, cloud-based solution, up and running in hours for any size organization.

Single Vendor Solution

Combine Basis managed services and third-party SAP software support under a single partner.

Managed Services Packages that Fit Your Needs

We provide three different expert-delivered managed service packages that conform to your unique landscape, in-house capabilities, SAP maturity level, and IT budget.

  • Monitor & Advise
  • Monitor & Maintain
  • Total Basis Management

Monitor & Advise

A cost-effective approach combining automated SAP ecosystem monitoring with sound advice from experienced Basis administrators to help you better manage your own SAP environment. Primary Basis performance responsibility resides with your team.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • Up to 8 hours/month advising customer on automated feedback/issues

Monitor & Maintain

Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to assigned Basis administrators who supplement your existing team. Basis performance responsibility is shared between your in-house team and our SAP experts.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • On-demand or scheduled reports (HTML or PDF)
  • 45 hours/month working with customers to address issues

Total Basis Management

Spinnaker Support assumes primary responsibility for your Basis administration and management. Consider this option when you require continuous assistance and monitoring that spans your entire SAP ecosystem, is up and running in hours (not days), and is secure and scalable.

  • Alert management
  • Self-healing workload and transaction analysis
  • Coordinated process automation
  • Dynamic service level management
  • Correlation or root cause analytics
  • Role-based dashboards
  • On-demand or scheduled reports (HTML or PDF)
  • 160 hours/month (additional hours based on additional SAP applications)

YOU DESERVE AN AMAZING SERVICE EXPERIENCE.
We deliver it.

Whether you need enterprise software support or ongoing managed services, we combine quality expertise with personalized service.

19+

average years engineer experience with SAP

24/7/365

responsive services

98.7%

overall annual customer satisfaction rating

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.