Navigate Past the Oracle JD Edwards Crossroads

As of March 2020, all versions of JD Edwards products (except EnterpriseOne 9.2/Release 22 and World A9.4) are on Oracle Sustaining Support. That means no new updates, fixes, security alerts, data fixes, critical patch updates, or upgrade scripts.

Business-critical upgrades to your existing JDE services just aren’t their priority. If you want increased functionality, you’ll have to invest in expensive upgrades whether you need them or not.

By transitioning to Spinnaker Support’s third-party support, managed services, or consulting, you’ll continue to derive lasting value from your existing ERP software – until you’re truly ready to make a change.

Talk to Brian Stanz, Vice President, JD Edwards Global Support Services

With 30+ years’ experience helping businesses optimize their JD Edwards investment, Brian is more than happy to help you get the most out of yours. Directly access his calendar and set up a time to chat.


Third-Party JD Edwards Support

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s portal-centric annual support with more responsive and comprehensive services for less than half the cost.


Managed Services for JD Edwards

For over a decade, we have been regarded as one of the largest and most respected JD Edwards managed services providers in the world. Let us augment your team or assume full responsibility to keep your JD Edwards applications running smoothly, securely, and in compliance.

A fully integrated suite
of support offerings
and features

Spinnaker Support is the premier provider of Third Party Support Services. Our customers achieve two significant benefits: a reduction in support costs exceeding 50% and an enhancement of their overall security posture. We empower our customers to shape their digital strategy by offering full support for all software versions, effectively breaking free from vendor-imposed commercial restrictions. Giving them the freedom to transform on their schedule.

Spinnaker Support entirely replaces 
your software vendor support contract, enabling you to extend the life of your current systems as long as you need them.

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Spinnaker Managed Services extends the capabilities of your IT team with specialized skill sets and day-to-day management.

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Spinnaker Shield maintains or improves your security posture for your applications and technologies over the vendors themselves. Armed with proven processes, tried-and-true security insight, and a staff of industry experts, Spinnaker continually investigates issues, hardens, and protects your database, middleware, and application environments.

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Spinnaker Intelligence is an AI/ML tool 
that assists with rapid issue resolution. Leveraging a vast quantity of anonymized historical data, Spinnaker Intelligence augments Spinnaker’s expert engineers by enabling them to quickly and easily tap into the collective experience across Spinnaker.

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Spinnaker Link frees you from vendor red tape and interoperability restrictions by enabling you to design and deploy integrations for your unique IT environment with services including Email Authentication Tunneling, Encryption Translation Tunneling, Java Desktop Client and Operating System Integrations.

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A fully integrated suite
of support offerings
and features


Spinnaker Support

Premier, personalized third-party support for enterprise software

Spinnaker Managed ServicesTM

Managed services to offload IT operations, augment staff, and fill capability gaps


Spinnaker ShieldTM

Proactive full-stack security and vulnerability protection

Spinnaker IntelligenceTM

AI tools designed to identify issues faster

Spinnaker LinkTM

Interoperability services for the IT ecosystem

Consulting Services for JD Edwards

Our seasoned JD Edwards team is ready to elevate your productivity and optimize your ERP through high-value, high-impact consulting projectsJumpstart your JDE development with new module implementations, Tools upgrades, security implementations, health checks, OS hardware upgrades, and more. Speak to us about your specific needs, whether for EnterpriseOne or World. 

How We’re Changing the Landscape

Software publishers and other third-party support providers talk big. Spinnaker Support delivers.

Worry-Free JD Edwards Support

Our standard JD Edwards support includes break/fix, interoperability, customizations, security and vulnerability management, global tax and regulation compliance, and sound ERP technology advice.

Fast Answers & Service

We respond to issues in minutes, not hours or days. We offer global JD Edwards support services 24/7/365 in 14 languages.

Improved ROI

Reduce costs by around 60% by switching your JD Edwards support contract away from Oracle to Spinnaker Support. Increase operational efficiency and improve ROI with our managed services solutions.

Access to Experts

We hire only the best in the business. Our expert engineers average 24+ years of JD Edwards software experience.

Innovative Solutions

Our team of senior engineers and developers will get to know your technology stack inside and out. You’ll receive solutions tailored specifically to your operational needs and challenges.

Lifetime Support

We will support whatever JD Edwards software versions you’re using for as long as you need. You invested heavily in your technology and customizations ­­– you should achieve as much productivity as possible.

Big-Picture Focus

Our integrated processes are designed to quickly alert the appropriate teams (e.g., Tax and Regulations, Security, Development, etc.) to weigh in on the optimal solution. You gain the benefit of our end-to-end perspective.

Ready For a Phenomenal Support Experience?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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