Is Oracle trying to lock you in? Spinnaker Support will set you free.

Oracle tries to have it both ways: a promise of “lifetime support” that inevitably turns out to be limited maintenance. They strip away valuable support features while simultaneously raising your fees. You get stuck in the middle.

We deliver support that is actually supportive.

We believe you should receive award-winning support for your specific EBS version for as long as you require it. Spinnaker Support provides an exceptional Oracle E-Business Suite support experience for about 60% less in annual maintenance fees.

Hundreds of global businesses trust their EBS support to Spinnaker Support’s teams of operational, functional, and technical Oracle experts. Our lifetime support policy is exactly that: high-quality, full-coverage support for as long as you require it. No forced march. No long-term lock-in.

Against Oracle’s low-value, “hands-off” approach, the winner is clear. Spinnaker Support delivers highly-responsive, personalized service from best-in-class software engineers who resolve your issues fast.

Responsive Service

Receive responses from experienced Oracle support engineers in a matter of minutes. We’re here to support your existing Oracle products for as long as they are part of your business process.

Immediate Value

Break free from Oracle’s degrading support value. Spinnaker Support’s Oracle E-Business Suite support elevates your experience while cutting maintenance fees by about 60%.

Full Coverage Support

Oracle’s self-support model pushes responsibility for security, custom code, interoperability, and tax and regulatory updates into your lap. We support your existing software in exactly the way you use it.

Flexible Contract Terms

Rigid pricing models and commercial terms lock you into rising contract costs from Oracle, even as their support degrades. At Spinnaker Support, you pay only for licenses you use. We will work with you as business conditions impact your license scope.

Unbiased Expertise

Avoid getting pressured into unjustifiable upgrades or unready cloud products. Unlike Oracle’s profit-prioritizing model, our success revolves around how much value you achieve from your current Oracle E-Business Suite ecosystem.

In-Depth Defense

Oracle’s reactive, one-size-fits-all security patches can put you at risk for outages and security breaches. Our Seven-Point Security Solution combines timely recommendations, configuration changes, virtual patching, proactive monitoring, and operational workarounds to responsibly remediate security issues.

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Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support

Oracle's Support

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise19+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Oracle E-Business Suite: You Run It, We Support It

  • Versions, Releases & Editions
  • E-Business Suite Products
  • Supported Technologies
  • Oracle E-Business Suite Release 10.7 and later, and associated technologies (e.g., Oracle Database, Oracle Fusion Middleware, Oracle Technology)
  • Advanced Procurement
  • CRM
  • Financial Management
  • Human Capital Management
  • Project Portfolio Management
  • Service Management
  • Supply Chain Management
  • Value Chain Execution
  • Value Chain Plan
  • Alerts
  • Application Services (iAS)
  • Application Framework (OAF)
  • Applications Object Library (AOL)
  • BI Publisher/Reports
  • Forms
  • Java
  • Oracle RDBMS
  • PL/SQL
  • Workflow

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.