Keep your EBS and related technologies running smoothly, securely, and in compliance with Spinnaker Support managed services. Spinnaker Support’s managed services encompass virtually every EBS enterprise application and the entire surrounding technology environment. Our team augments or assumes complete responsibility for a range of EBS IT operational functions and day-to-day technology management, including system monitoring, performance tuning, development support, and managed cloud services.
Spinnaker Support offers a wide range of technical and application managed services to support the needs of organizations of all sizes and in all industries. Get the help when you need it, how you need it, without getting locked into expensive, ever-expanding projects.
Request a Consultation- Versions, Releases & Editions
- Supported Product Areas
- Supported Technologies
- Oracle E-Business Suite Release 10.7 and later
- All associated technologies such as Oracle Database, Oracle Fusion Middleware, and more
- Advanced Procurement
- CRM
- Financial Management
- Human Capital Management
- Payroll
- Project Portfolio Management
- Service Management
- Supply Chain Management
- Value Chain Execution
- Value Chain Planning
- Alerts
- Application Services (iAS)
- Application Framework (OAF)
- Applications Object Library (AOL)
- BI Publisher / Reports
- Forms
- Java
- Oracle RDBMS
- Payroll
- PL/SQL
- Workflow
- Your resources can’t cover the 24/7 operational tasks
- You need access to functional or technical skills you don’t have on staff
- Your existing teams are unable to engage in strategic initiatives
- You need global assistance
Managed services allows you to offload specific IT operations to a service provider. We define our services based on ITIL’s framework and set of best practices for ITSM. That means that the extent and types of technical assistance we specialize in are covered under Level 2 and Level 3, not Level 1 (basic help desk).
Unlike most managed services providers, Spinnaker Support provides third-party E-Business Suite support. This means that we have the ability to escalate your most complex EBS issues in-house, to be resolved by our Level 4 Oracle support engineers.
Our managed services cover the following EBS products and technologies on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure):
- EBS Technology Stack
- WebLogic Forms & Reports
- Workflow
- Identity Management
- Data Integration
- OBIA
- Operating System
- And More!
Spinnaker Support assumes an ongoing responsibility for E-Business Suite within your operations. These include:
- Monitoring
- Alerting
- Health Checks
- Security Audits
- Clones
- Backups and Recovery
- User Request Management
- Performance Tuning
- Patching
- Change Management
- Code Deployment
We offer a range of managed services delivery frequencies and time coverage to fit your exact needs. Our technical team can cover your EBS needs around the clock, on-demand, after hours, or just within your local business hours.
We have assembled an extensive, knowledgeable, and award-winning global service team of Oracle engineers and specialists to help you avoid or eliminate issues that can cause disruption to your business. Our resources are located in each of our international operations centers, where they support customers in 104 countries.
Comprehensive Services
ITIL-centric services customized for you
Delivered As Needed
Responsive services provided 24/7/365
Global Engineering Team
Located in 12 regional offices, speaking 14 languages
Escalation, When Required
Ability to bring in expert Level 4 staff if required
Oracle EBS Specialists
19+ years average experience
'Lifetime' Support for Oracle EBS
Servicing your Oracle E-Business Suite for as long as you need
High Satisfaction
Customer satisfaction ratings that annually exceed 98%
Services with Integrity
Free of legal risk and trusted by 1300+ customers
Additional Services Available
Project work or change requests
“My points of contact are always very helpful, knowledgeable, and very efficient. We have developed an awesome working relationship.”
– Construction Industry
Read the full review!
The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.
When the need arises for external assistance on high-impact and time-intensive projects, Spinnaker Support can help. In addition to our Oracle third-party support and Oracle managed services, we provide project-based EBS consulting services, including:
- Assessments
- Software implementations
- Upgrades and adapting to new business needs
- Transitioning to the cloud and new operating environments