You’re at a Strategic Crossroads

Oracle’s E1 9.2 support is expensive, and they justify the price through their Continuous Innovation model. But are you installing the periodic updates? Are you gaining enough value to see a decent Return on Investment and justify the increasing spend?

Or are you satisfied with the stability and performance of your highly customized ERP? Would you prefer to reclaim some of your JD Edwards IT budget for other high-priority initiatives?

At this critical juncture, you have three options:

1. Remain on Oracle’s expensive E1 9.2 support plan
2. Migrate to a new ERP product
3. Transition to Third-party JD Edwards Support from Spinnaker Support

Option 3 is by far the least expensive, lowest pressure, and safest road for the immediate future. Let’s explore that pathway and see why.

WHAT WE SUPPORT

Spinnaker Support’s JD Edwards third-party software support replaces Oracle’s annual support with more responsive and comprehensive services for less than half the cost.

  • Financial Management
  • Human Capital Management (HCM)
  • Customer Relationship Management (CRM)
  • Order Management
  • Manufacturing
  • Environmental Health and Safety (EHS)
  • Asset Lifecycle Management (ALM)
  • Supply Management (Procurement)
  • Supply Chain Execution (Logistics)
  • Supply Chain Planning
  • Project Management
  • Food and Beverage Producers (Agriculture)
  • Real Estate and Home Construction
  • Property Management
  • Manufacturing and Distribution
  • Consumer Products
  • Projects and Services
  • Asset Intensive
  • Acquire to Retire Assets
  • Benefits to Payroll
  • Cash to Invest
  • Demand to Available
  • Design to Build (Deploy)
  • Install to Maintain
  • Lead to Order
  • Lease to Move Out
  • Make to Deliver
  • Opportunity to Order
  • Order to Cash
  • Order to Receive
  • Plan to Demand
  • Plan to Produce
  • Procure to Pay
  • Record to Measure
  • Record to Record
  • Recruit to Retire
  • Request to Resolve
  • Source to Settle
  • One View Foundation
  • Capital Asset Management
  • Many more templates…
  • Choice and Control
  • Visual Builder Cloud Service
  • Oracle Digital Assistant
  • Orchestrator Studio
  • Internet Explorer
  • Mozilla Firefox
  • Safari
  • Google Chrome
  • Microsoft Edge
  • Oracle Database SE
  • Oracle WebLogic Server SE
  • Oracle WebCenter Services
  • Oracle Web Cache
  • Oracle Access Manager Basic (SSO)
  • Oracle Business Intelligence Publisher
  • Oracle BPEL Process Manager
  • Oracle Business Activity Monitoring
  • Oracle Fusion Middleware
  • IBM WebSphere
  • Oracle
  • IBM DB2
  • Microsoft SQL Server
  • Oracle Linux
  • Red Hat Enterprise Linux
  • Microsoft Windows Server
  • IBM i IBM AIX
  • Oracle Solaris
  • HP-UX Itanium

Why JD Edwards Customers Turn to Spinnaker Support

There’s no denying that Oracle’s support stages are expensive and limited, especially when it comes to JD Edwards. That’s why now is the right time to break Oracle’s grip on your enterprise software. You deserve better.

JDE Benefits

Personalized, Rapid Response

Receive immediate assistance, which leads to faster resolution.

  • We respond to your issues in minutes, not hours, and adhere to strict SLAs
  • Global 24/7/365 service – whenever and wherever you need it
  • Your dedicated support delivery manager tracks your needs
JDE Benefits

JD Edwards Expertise, At the Ready

Work with live, senior JD Edwards engineers you grow to know and trust.

  • From Day 1, you have an assigned team of JD Edwards and CNC experts
  • Our award-winning JD Edwards team has resolved >99% of all customer issues
  • Engineers average 24+ years of direct experience with JD Edwards
JDE Benefits

We Know EnterpriseOne 9.2

You retain the ability to innovate, as we cover all the 9.2 features, including:

  • Orchestrator Studio & Web Services (including REST, JSON, HTTP, etc.)
  • User Defined Objects (UDOs) Management
  • UX One (Alert, Analyze, Act)
  • CafeOne and E1 Pages (Composed & Traditional)
  • Internet of Things (IoT)
JDE Benefits

Immediate Cost Savings

Stop paying Oracle more each year for support that covers less.

  • You receive savings of at least 60% on annual support fees.
  • The pricing model aligns support fees with actual license usage
  • We adjust support fees if your license structure changes, even mid-contract
JDE Benefits

Security that Addresses the Full Technical Stack

Protect your JD Edwards investments with a multi-layered solution

  • Our Seven-Point Security Solution discovers, hardens, and protects your systems
  • Proactive CNCs focus on layered security, based on weakness category, not reactive patches
  • CNC Security experts with E1 base security as well as third-party security applications
JDE Benefits

Full Support for the Product Life

Stay on the products you know and use, for as long as you need.

  • We never strip away support features or place you in Sustaining Support
  • We support any JD Edwards software version
  • We never force you to upgrade or migrate your enterprise software

Spinnaker Support vs. Oracle

Scroll Right »
 

Spinnaker Support

Oracle's Support

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
My Oracle SupportNot requiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade rights made prior to switchover from OracleIncluded
Custom Code SupportIncluded for anything that touches the Oracle productNot included
Interoperability SupportIncludedLimited, depends on release version
Tax & Regulatory ComplianceTailored specific to each customer’s needsIncluded, one-size-fits-all
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included
Term of SupportLifetime support – for as long as you need your current versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started 
98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

Savings Calculator

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.