Average savings on support fees
Comprehensive, Responsive, and Affordable Oracle Demantra Support
Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Demantra for demand management and supply chain management. Spinnaker Support’s third-party software support replaces Oracle’s annual support. It is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service.
When switching to Spinnaker Support, Demantra customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.
Request a Consultation- Applications Supported
- Demand Management
- Predictive Trade Planning and Optimization
- Real-Time Sales & Operations Planning
- Oracle support fees rise each year by 2-4%, with no material benefits.
- Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
- Oracle does not assist with customizations and integrations.
- They are tired of the long delay for responses of P2 and P3 issues.
- They feel forced into unjustifiable upgrades or unready cloud products.
years average experience of support staff
Third-party support is especially beneficial for enterprises that run Demantra, as all product versions (except Release 12.2) are only covered under indefinite Sustaining Support.
As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-users. It excludes any new updates, certifications, security patches, or fixes. A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is.
While Oracle focuses on selling more software and moving you to the latest release or Oracle Demand Management Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Demantra implementation. We call it “support that is actually supportive.”
Spinnaker Support | Oracle | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on self-research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
