What Are Managed Services – and How Do They Benefit Your Business?

“Managed services” means outsourcing technical and application functions and processes to third-party company, a Managed Service Provider (MSP).

  • Areas of Focus
  • Our Approach

JD Edwards EnterpriseOne and World are designed to let you tailor functionality to meet your business needs. Managed services help you take advantage of this flexibility and avoid issues that can hobble system performance and cause disruption to the business. You’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

  • CNC Managed Services: You’ve invested heavily in EnterpriseOne but are looking to augment or replace your internal staff. Whether you need help with any of the “out of support” releases or the latest innovations in 9.2, our CNC specialists can assist your technical, architectural, performance, and system optimization needs.
  • Proactive Monitoring Services: Proactive monitoring is essential to ongoing performance and capability adjustments. Combine advanced, 24/7 monitoring with CNC managed services to sustain uptime and improve your process efficiency. Even as you sleep, our proactive support detects and solves issues before you even know! Check out our solutions brief!
  • Application Managed Services: Some organizations simply require staff augmentation for application management. Our Level 2 and 3 engineers can take over whenever and wherever your team needs the help – or just a well-deserved break.
  • IBM iSeries System Administration: If you’re running on the IBM iSeries platform, we provide support and system administration for all tasks, including profile management, PTF, IPL, BRMS, and IFS management. This skillset is increasingly hard to find, and our experts will tackle your iSeries issues if/when they happen.
  • World Managed Services: You love your World software, and so does our skilled team, which has been offering World technical services for decades. If it can happen in World, we’ve done it, including automating your AP process to helping create the right reports for your “C Levels.”
  • Development Services: Not every organization can hire FTE JDE developers, so why not tap into our skilled team? We can help customize your JDE system on a cost-effective basis. Whether you want to optimize the forms in E1 or utilize Orchestrator to manage your EDI process, we have you covered.

Our Approach

Unlike software support, which is always triggered by a ticket or incident, managed services are typically ongoing, proactively-planned activities performed by an assigned team of Level 2 and Level 3 engineers.

Our JD Edwards managed services expand your staff’s reach, fill gaps in your IT team’s capabilities, and improve your overall operability. Add to your existing team or offload critical IT system management to an attentive MSP like Spinnaker Support to improve performance while simultaneously controlling costs.

Why Choose Spinnaker Support for JD Edwards Managed Services?

Our experience, expertise, and excellent reputation stand alone in the industry.

Comprehensive Services

ITIL-centric services, customized for your applications and operations

Delivered As Needed

Responsive services provided 24/7/365

Global Engineering Team

Level 2 and 3, with average 24+ years’ experience on Oracle JDE

Escalation, When Required

Ability to bring in expert Level 4 staff if required

Lifetime Support for JDE

Optimize performance and uptime for as long as you need

Additional Assistance Available

Third-party software support or project-based consulting through a single provider

JD Edwards Managed Services On Your Terms

We offer mix-and-match packages representing specific sets of managed services. Select one or more of these packages to address your needs.

  • Monitor & Advise
  • Monitor & Operate
  • On-Demand
  • Managed XaaS

Monitor & Advise

Proactive, around-the-clock outsourced performance monitoring. Should performance issues arise requiring attention from your internal staff, we immediately notify you.

  • General system monitoring
  • JDE services monitoring
  • Data dictionary maintenance
  • Print queue monitoring
  • Job queue monitoring
  • SPC oversight

Monitor & Operate

Around-the-clock outsourced performance monitoring and day-to-day management of your basic IT operational functions and technologies.

  • Code updates
  • Full / partial package build and deployment
  • Help desk support
  • System management
  • Maintain system environments
  • User / role security
  • Vacation / after hours coverage
  • System restarts
  • Reactive ticket response

On-Demand

This flexible, a la carte option supports additional application, environment, and staffing needs beyond what is covered in other packages. Example services include:

  • Application development
  • System health checks
  • Security design and review
  • Configuration / reconfiguration
  • Performance tuning
  • ENT, web, DB server builds
  • Service pack / tools, ESU, and ASU installs
  • Archive and purge
  • Interoperability and integrations
  • Staff augmentation
  • And more

Managed XaaS

Proactive, expert-delivered managed services for your next-generation XaaS solutions – whether enterprise applications or infrastructure in the public cloud (IaaS) or as Software-as-a-Service (SaaS).

  • SaaS Managed Services
  • IaaS Managed Services

YOU DESERVE A BETTER CUSTOMER EXPERIENCE.
We deliver it.

Whether you need enterprise software support or ongoing managed services, we combine quality expertise with personalized service – at a very reasonable cost.

24+

average years of engineer experience on JDE

24/7/365

responsive services

99.9%

overall annual JDE customer satisfaction rating

Proven Managed Services Across the JD Edwards Ecosystem

JD Edwards EnterpriseOne Software:

All Updates and Tools Releases

JD Edwards World Software:

All Cumulative Updates

JD Edwards OneWorld Software

All Updates and Service Packs

  • Asset Lifecycle Management
  • CRM and Order Management
  • Financial Management
  • Human Capital Management
  • Manufacturing and Supply Chain
  • Procurement
  • Project Management
  • Warehouse and Transportation
  • Apparel Management
  • Grower Management
  • Health and Safety
  • OneView Reporting
  • Distribution Management
  • Quality Management
  • Manufacturing Management
  • Project Management
  • Financial Management
  • Foundation
  • Human Resources Management
  • Payroll and Expense Management

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.