Why Choose Spinnaker Support as Your SAP Sybase Support Partner?

Following SAP’s acquisition of Sybase in 2011, Sybase customers experienced a steady decline in new innovations, product enhancements, and appropriate support resources. SAP’s support has ended for Sybase 15.7 and earlier, with End of Mainstream Maintenance (EoMM) for 16.0 expected in 2025.

SAP is now pressuring businesses to upgrade to SAP HANA or migrate to HANA Cloud or an alternative database platform.

But what does your business really need?

Immediate Cost Reduction

Lower your SAP Sybase support fee costs by an average of 62%

Fast Response

Receive a response in a matter of minutes from Level 4 senior Sybase engineers

Comprehensive Coverage

Address all issues, whether they involve standard code, customizations, or interoperability

Extend Life of Applications

Continue using your stable, customized, and productive Sybase products for as long as you need

Flexible Commercial Terms

Contract for services that match your actual licenses and business needs

Bridge to the Future

Control the pace of your transition as you advance to your next database solution

SpinnakerSupport Guarantee Logo

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support

SAP's Support

Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot RequiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade right made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
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98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Proven SAP Sybase Support

  • Versions & Editions
  • Supported Products
  • All Sybase database releases and editions
  • SAP Sybase Adaptive Server Enterprise Edition (ASE)
  • SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
  • SAP Sybase Adaptive Server Edge Edition
  • SAP Sybase Replication Server
  • SAP Sybase IQ for big data analytics and warehousing capabilities

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.