Optimize What Works, Modernize When Ready
If your SAP Sybase environment is stable and meeting business requirements, there’s no reason to disrupt what’s working. Spinnaker Support securely maintains your existing Sybase deployment – allowing you to extend its operational life while you evaluate your strategic options on your timeline.
We optimize performance, strengthen security, and ensure compliance so your Sybase environment continues delivering value without forced migrations or expensive upgrades. When you’re ready to modernize—whether that’s cloud integration, agentic AI capabilities, advanced analytics, or gradual platform evolution—our trusted expert services guide strategic enhancements that unlock new value from your existing investment.
Immediately reduce support costs by an average of 60%
Our level 4 senior engineers deliver responses in under 15 minutes
Deliver comprehensive coverage, customizations, and interoperability
Prolong the life of stable, customized, and productive applications
Offer flexible commercial terms that align with your business needs
Optimize your SAP environment so you can modernize strategically with agentic-AI, on your terms, not your vendor’s
Spinnaker Support | SAP's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| The SAP Support Portal | Not Required | Full access |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored, done proactively without requests | Not monitored, request made reactively by customer |
| Rights to Upgrades | Access to an archive of all upgrade right made prior to switchover from SAP | Included |
| Custom Code Support | Included, as is anything that touches the SAP product | Not included |
| Interoperability Support | Included | Limited, depends on release version |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Advisory Services | Included | Not included, can be purchased for an additional fee |
| Term of Support | Lifetime support - for as long as you need your current version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
- Versions & Editions
- Supported Products
- All Sybase database releases and editions
- SAP Sybase Adaptive Server Enterprise Edition (ASE)
- SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
- SAP Sybase Adaptive Server Edge Edition
- SAP Sybase Replication Server
- SAP Sybase IQ for big data analytics and warehousing capabilities