Why Choose Spinnaker Support as Your SAP Sybase Support Partner?
Following SAP’s acquisition of Sybase in 2011, Sybase customers experienced a steady decline in new innovations, product enhancements, and appropriate support resources. SAP’s support has ended for Sybase 15.7 and earlier, with End of Mainstream Maintenance (EoMM) for 16.0 expected in 2025.
SAP is now pressuring businesses to upgrade to SAP HANA or migrate to HANA Cloud or an alternative database platform.
But what does your business really need?
Lower your SAP Sybase support fee costs by an average of 62%
Receive a response in a matter of minutes from Level 4 senior Sybase engineers
Address all issues, whether they involve standard code, customizations, or interoperability
Continue using your stable, customized, and productive Sybase products for as long as you need
Contract for services that match your actual licenses and business needs
Control the pace of your transition as you advance to your next database solution
Cut the Cord from SAP-Provided Sybase Support
Third-party software support has rapidly grown into a viable replacement for traditional vendor software support. Learn why thousands of businesses in all industries are freeing themselves from costly, inadequate SAP-provided support – and how to prepare your organization for your own successful transition.
Learn MoreSpinnaker Support | SAP's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| The SAP Support Portal | Not Required | Full access |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored, done proactively without requests | Not monitored, request made reactively by customer |
| Rights to Upgrades | Access to an archive of all upgrade right made prior to switchover from SAP | Included |
| Custom Code Support | Included, as is anything that touches the SAP product | Not included |
| Interoperability Support | Included | Limited, depends on release version |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Advisory Services | Included | Not included, can be purchased for an additional fee |
| Term of Support | Lifetime support - for as long as you need your current version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
- Versions & Editions
- Supported Products
- All Sybase database releases and editions
- SAP Sybase Adaptive Server Enterprise Edition (ASE)
- SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
- SAP Sybase Adaptive Server Edge Edition
- SAP Sybase Replication Server
- SAP Sybase IQ for big data analytics and warehousing capabilities