Oracle and SAP Support… a better way forward

Why are more organizations around the world switching to Spinnaker Support? Because we deliver third-party support that advances any SAP or Oracle application system. Whether you are a small to midsize business, a Fortune 500 conglomerate, or a public sector entity, we provide best-in-class support at the market’s lowest price point. For nearly 1,000 clients, our world-class software engineers have resolved tens of thousands of support tickets from nine regional operational centers located in Denver, London, Moscow, Mumbai, Paris, Singapore, Seoul, Tel Aviv, and Tokyo.

Spinnaker Support clients embrace our tailored, responsive “full stack” support. They trust us to keep their applications running at peak performance while we help them navigate from on-premise to hybrid to cloud. The dramatic savings we afford often fund client innovation, key business initiatives, and cloud migration.

’Reliability’, ‘professionalism’, ‘in-depth product knowledge’, ‘responsiveness’… most technical support organizations like to toss around catchy buzz words, but Spinnaker Support’s team is one of the few I’ve encountered that actually lives up to them.
Scott Loescher, IT Manager, Kellstrom Industries

The best support at the lowest price point

Switching to Spinnaker Support is a straightforward process. Prior to change-over from software vendor support, we become intimately familiar with your application landscape, geographic footprint, business and IT objectives, ticket history, internal staffing capabilities, and services partner network. During onboarding, we assign a named team of highly experienced engineers selected specifically for your organization. This team quickly becomes a key part of your organization that diagnoses and resolves your issues faster. Also during onboarding, we will execute a safe, comprehensive archiving process designed to download all information you’re legally entitled to store.

Key features of our third-party support services include:

  • Break fix, tax and regulatory updates, and general inquiry support
  • 24 x 7 x 365, follow the sun support coverage
  • Dedicated Account Support Lead, managing your assigned, named team of engineers
  • Response to your issues in less than eight minutes on average from someone who is intimately familiar with your application landscape
  • Full support for custom and standard code, integrations, and interfaces
  • Full stack security and vulnerability advisory support
  • Interoperability, virtualization, and hybrid/cloud migration advisory services
  • Indefinite (no sunset) support for your release version

Award winning combination of high value application services

Stevie Award Gold WinnerSpinnaker Support is the lone third-party maintenance provider that also delivers managed services and consulting capabilities. Although application maintenance and support is our core competency, more than one-third of our clients have leveraged at least two of our three service offerings to keep their applications running at peak performance.

Per annual surveys, clients have consistently rated our support quality at 98+% satisfaction. They give us high marks for responsiveness, fast issue resolution, and professionalism of engineers. Spinnaker Support recently earned the top qualifying score at the 15th American Business Awards, winning the only 2017 Gold Stevie® award in the Customer Service Department of the Year category. Such distinctions validate our business model, ISO 9001:2015-certified customer engagement and support delivery processes, world-class software engineers, and our groundbreaking set of high-value service offerings. Couple the unparalleled service quality with the industry’s lowest price point and it’s easy to see why we are out-growing every competitor in what is a booming market. We save clients an average of 62% compared to the high “self-support model” prices charged by the two software providers – easily outpacing the mere 50% savings offered as standard by other third-party support vendors.

Built to last, delivering the right way, innovative

By growing fast and profitably, maintaining a strong balance sheet, and preserving a clean legal record, Spinnaker Support is built for the long-term. We are able to future-proof and prolong the life of your application release for as long as required. It’s called our no-sunset support policy. Since inception in 2008, we have consistently delivered service the right way, respecting the intellectual property rights of others and avoiding shortcuts that could compromise the legal standing of clients. When operational, financial, and legal risk profiles are important buying considerations, Spinnaker Support is viewed as the undisputed smart and safe third-party support choice.

Spinnaker Support is a truly innovative service provider. Besides introducing a unique blend of services that is driving incremental return-on-investment for many clients, we have essentially perfected the delivery of truly proactive support, where every client gets an assigned, named team of engineers based on their application and technology stack footprint, geographic reach, industry designation, and business/IT roadmap. Spinnaker Support remains the only third-party support provider that aligns maintenance fees with actual license use so clients enjoy the market’s lowest price point. We are widely regarded as offering customer-first, more flexible commercial terms because we understand that business conditions are dynamic. Our tradition of firsts includes new software and service solutions, e.g., Oracle EBS and JD Edwards payroll and Full-Stack Security, powered by Alert Logic.

Some of Our Customers

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