Why Choose Spinnaker Support as your SAP Business Suite Support Partner?

SAP-provided support made sense when you initially invested in your SAP Business Suite (ECC) and Business applications, but its support for legacy versions is waning as your costs continue to rise.

You’ve already invested heavily to customize and integrate your SAP solution – you shouldn’t be penalized for continuing to use your existing software.

Supported Products, Versions, & Technologies >
Robust support. Personalized attention. Serious cost savings.

Take full advantage of your current configuration until you feel the time has come to upgrade. Spinnaker Support’s SAP third-party support makes it possible.

Our senior SAP engineers serve medium- to large-size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, including SAP GRC, SAP HCM, SAP BPC, SAP Hybris, and SAP Ariba.

With a business model built on real-world enterprise needs (not funding expensive R&D), we deliver superior service at a significant cost savings over SAP. Position your business for a stronger future by switching to high-caliber support from seasoned third-party experts.

Immediate Cost Reduction

Lower your SAP Business Suite support fee costs by an average of 62%

Fast Response

Receive a response in minutes from Level 4 senior SAP engineers

Comprehensive Coverage

Address all issues, including customizations and interoperability issues

Extend Life of Applications

Continue using your stable, customized, and productive applications for as long as you need

Flexible Commercial Terms

Contract for services that match your actual licenses and business needs

Bridge to the Future

Control the pace of your transition as you advance to your next ERP solution

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INTRODUCING THE FIRST-EVER ULTIMATE SUPPORT GUARANTEE

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support
SAP's SUPPORT
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot RequiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-min or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade right made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Tax & Regulatory ComplianceTailored specific to each customer's needsIncluded, one-size-fits-all
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
Lifetime Full/ Comprehensive SupportStandardAvailable, but very little offered
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WEBCAST
On-Demand Video: The State of SAP in 2021 – and What It Means for You

For any organization considering a long-term ERP strategy, we invite you to watch our webinar, "What Your Plans for SAP Should Be," guided by Shawn du Plessis, Vice President of SAP Global Support Services. This webinar discusses the current state of SAP's product roadmap, the risks and rewards for SAP customers, and recommendations for addressing your options.

Watch Now
SAP Success Story – BancTec
Customer Success Story
SAP Success Story – BancTec

BancTec is a global outsourcing service business that relies on SAP Business Suite’s ECC6 version to manage the business, from sales and distribution to manufacturing to financial accounting and controlling (FICO). Their SAP team was challenged to reduce steep SAP support costs and still provide proper service following a staff reduction. With Spinnaker Support, they found a support provider that could deliver more responsive customer service with quicker issue resolution.

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98.7%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Proven Support for SAP Business Suite & Applications

  • Supported Business Suite Products
  • Supported Business Applications
  • Supported Operating Systems
  • SAP ERP Central Component (SAP ECC)
  • SAP R/3
  • SAP Customer Relationship Management (SAP CRM)
  • SAP Supplier Relationship Management (SAP SRM)
  • SAP Master Data Management (SAP MDM)
  • SAP Supply Chain Management (SAP SCM)
  • SAP Product Lifecycle Management (SAP PLM)
  • SAP Governance, Risk, and Compliance (SAP GRC)
  • SAP Human Capital Management (SAP HCM)
  • SAP Business Planning and Consolidation (SAP BPC)
  • SAP Hybris
  • SAP Ariba
  • SAP Master Data Governance (SAP MDG)
  • SAP Global Trade Services (SAP GTS)
  • SAP Advanced Planner and Optimizer (SAP APO)
  • SAP Transportation Management (SAP TM)
  • SAP Incentive Administration by Vistex
  • And more
  • Linux
  • Microsoft Windows
  • HP-UX
  • Solaris
  • IBM AIX
THE KNOWLEDGE CENTER

Blog

SAP Is Increasing Support Costs Again for On-Premises Customers

News Item

Implications of SAP Rise premium strategy – Computer Weekly

News Item

SAP price increases, cloud innovation clause cause stir – TechTarget

Blog

Experience A Year of SAP Third-Party Software Support
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Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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