Average savings on support fees
Maintain the Value and Extend the Life of Your Oracle Siebel CRM Investment
Keep your Siebel CRM applications running smoothly, securely, and in compliance. When switching to Spinnaker Support, Oracle Siebel customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. As a leading global provider of Oracle third-party support, our team partners with your organization to help you make the most of your Siebel CRM for as long as you need it.Request a Consultation
What We Support
As a third-party vendor supporting many Siebel instances, we are uniquely positioned to provide services around legacy products in various configurations:
- Supported Product Areas
- Supported Industries
- Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
- Siebel Sales
- Siebel Analytics
- Siebel Marketing
- Dynamic Catalog
- Commerce Analytics
- Dynamic Pricer
- Quote & Order
- Siebel Contact Center
- Service Analytics
- Field Service
- Help Desk
- Mobile Solutions
- CRM Technology (all)
- Industry Solutions (most)
- Financial Services
- High Technology
- Public Sector
- And more…
Included in Our Standard Siebel CRM Support:
It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support for Siebel CRM includes comprehensive services tailored to your needs.
Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your Oracle applications.
Global Tax & Regulatory Compliance
Minimize risk by keeping pace with tax and regulatory tasks and changes. We provide timely GTRC information and updates for your applications and jurisdictions.
Security & Vulnerability Management
Spinnaker Support’s proven Seven-Point Security Solution addresses vulnerabilities and categories of weakness while creating a stronger overall technology framework.
Technical Advisory Services
Tackle new or complex issues like interoperability planning, cloud migration, and more equipped with objective insight from seasoned experts.
General Inquiry & Advisory
Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.
Why Replace Oracle-Provided Support with Third-Party Siebel CRM Support?
Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Siebel CRM.
Thousands of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party Oracle Siebel Support because Oracle:
- Raises support fees each year by 2-4%, with no material benefits.
- Has moved to a primarily self-service model instead of immediate, live assistance.
- Does not assist with customizations and integrations.
- Responds far too slowly to P2 and P3 issues.
- Tries to force them into unjustifiable upgrades or unready cloud products.
years average experience of support staff
While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”
The Skeptic’s Guide to Oracle Third-Party Support
Not sure if you’re ready to switch away from Oracle-provided support? This detailed guide will remove all doubt.
Spinnaker Support vs. Oracle
Think sticking with Oracle-provided support is a smarter strategy? Think again.
|Service Model||Concierge, dedicated support||Self-service-oriented, emphasis on self-research|
|Primary Support Contact||Dedicated lead with assigned team||Varies|
|Support Expertise||20+ years average experience||Varies|
|Response Time||15-minutes or less in SLA, actual average time is 5 mins||SLA dictates|
|Ability to Escalate||All issues closely monitored and done proactively||Not monitored, request made reactively by customer|
|Custom Code Support||Included for anything that touches the Oracle product||Not covered|
|Interoperability Support||Included||Limited, depends on release version|
|Rights to Upgrade||Access to an archive of all upgrade rights, made prior to switchover from Oracle||Included|
|Security & Vulnerability||Full-stack intrusion detection, virtual patching, and compensating controls||Patches only|
|Term of Support||Lifetime support - for as long as you need your version||No new fixes or interoperability support after end of standard support|
|Let’s Get Started >|
Introducing the First-Ever Ultimate Support Guarantee
Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.Get the Details