Average savings on support fees

Maintain the Value and Extend the Life of Your Oracle Siebel CRM Investment

Keep your Siebel CRM applications running smoothly, securely, and in compliance. When switching to Spinnaker Support, Oracle Siebel customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. As a leading global provider of Oracle third-party support, our team partners with your organization to help you make the most of your Siebel CRM for as long as you need it.

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What We Support

As a third-party vendor supporting many Siebel instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions
  • Supported Product Areas
  • Supported Industries
  • Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
  • Siebel Sales
  • Siebel Analytics
  • Mobile
  • Siebel Marketing
  • Dynamic Catalog
  • Commerce Analytics
  • Dynamic Pricer
  • Quote & Order
  • Siebel Contact Center
  • Service Analytics
  • Field Service
  • Help Desk
  • Mobile Solutions
  • Social
  • CRM Technology (all)
  • Industry Solutions (most)
  • Aerospace
  • Communications
  • Defense
  • Financial Services
  • High Technology
  • Manufacturing
  • Public Sector
  • Universities
  • And more…

Why Replace Oracle-Provided Support with Third-Party Siebel CRM Support?

Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Siebel CRM.

Thousands of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party Oracle Siebel Support because Oracle:

Third-Party Siebel CRM Support
  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or unready cloud products.

years average experience of support staff

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support


Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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SpinnakerSupport Guarantee Logo

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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The Advantages of Third-Party Oracle Siebel CRM Support

Spinnaker Support replaces Oracle’s ongoing Siebel support, delivering superior support, more efficiently, at a dramatically reduced price.

Our large, knowledgeable and award-winning Oracle team of support engineers addresses all Siebel inquiries. Spinnaker Support’s Oracle engineers leverage an average of over 19 years of experience to fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex CRM issues.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in twelve operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

customer support

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Siebel CRM runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

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Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

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The Knowledge Center


Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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