Average savings on support fees
Maintain the Value and Extend the Life of Your Oracle Siebel CRM Investment
Keep your Siebel CRM applications running smoothly, securely, and in compliance. When switching to Spinnaker Support, Oracle Siebel customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. As a leading global provider of Oracle third-party support, our team partners with your organization to help you make the most of your Siebel CRM for as long as you need it.
Request a Consultation- Versions
- Supported Product Areas
- Supported Industries
- Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
- Siebel Sales
- Siebel Analytics
- Mobile
- Siebel Marketing
- Dynamic Catalog
- Commerce Analytics
- Dynamic Pricer
- Quote & Order
- Siebel Contact Center
- Service Analytics
- Field Service
- Help Desk
- Mobile Solutions
- Social
- CRM Technology (all)
- Industry Solutions (most)
- Aerospace
- Communications
- Defense
- Financial Services
- High Technology
- Manufacturing
- Public Sector
- Universities
- And more…
- Raises support fees each year by 2-4%, with no material benefits.
- Has moved to a primarily self-service model instead of immediate, live assistance.
- Does not assist with customizations and integrations.
- Responds far too slowly to P2 and P3 issues.
- Tries to force them into unjustifiable upgrades or unready cloud products.
years average experience of support staff
While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”
Spinnaker Support | Oracle | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on self-research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 20+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
