Average savings on support fees

Extend the life of your Oracle Hyperion Applications

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle Hyperion system. Spinnaker Support’s third-party software support replaces Oracle’s annual support. Oracle third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Hyperion customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

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What We Support

As a third-party vendor offering Hyperion support, we are uniquely positioned to provide services around legacy products in various configurations:

  • Supported Versions
  • Supported Product Areas
  • All release versions
  • Financial Close Suite
  • Enterprise Financial Planning Suite
  • Financial Management
  • Disclosure Management
  • Essbase Analytics
  • Financial Management Analytics
  • Tax Provision
  • Tax Governance
  • Workforce Planning
  • Capital Asset Planning
  • Strategic Finance
  • Financial Data Quality Management
  • Data Relationship Management
  • Profitability and Cost Management
  • Performance Scorecard
  • And more…
Why Replace Oracle-Provided Support With Third-Party Support?

Software support is a mandatory expense, but not one that should put your budget in a hole. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Support to our third-party alternative because:

Hyperion Support
  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.

years average experience of support staff

Third-party support is especially beneficial for Hyperion customers, as all software versions prior to 11.2.x are now on Oracle Sustaining Support – or will be by December 2021.

As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates.

A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is. Companies are relieved to find that our third-party Oracle support is built to deliver more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly.

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Hyperion products. We call it “support that is actually supportive.”

SpinnakerSupport Guarantee Logo

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

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Spinnaker Support
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
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The Advantages of Third-Party Hyperion Support

Enterprises rely on Oracle’s robust Hyperion solutions for centralized planning, budgeting, business intelligence, and forecasting to improve business predictability. With Oracle’s increasing focus on building cloud capabilities for Oracle EPM Cloud, Hyperion customers are rightly concerned about the future of their essential on-premise applications.

Spinnaker Support has no term limitations on support, regardless of whether Oracle has declared an End of Life to a release. We provide a welcome alternative, replacing Oracle’s ongoing Hyperion support in a proven, secure, and smart way – delivering superior service, more efficiently, at a dramatically reduced price.

We have built and retained large, knowledgeable teams of Oracle support engineers to address virtually anything with Hyperion and your associated technology stack. This includes support for versions of operating systems and database servers that may also be nearing End of Life. Working out of twelve regional operation centers, our experienced team can fill your knowledge gaps, ease staffing constraints, and provide expert assistance for complex application issues.

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in < 15 minutes, from Level 4 senior engineers in twelve operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

customer support

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Oracle Hyperion runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

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Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

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The Knowledge Center

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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