Continuously Improve Your Siebel CRM Performance

For over a decade, Spinnaker Support has been one of the most trusted providers of third-party support, technical managed services, and project-based consulting for Siebel CRM.

Spinnaker Support’s managed services will augment or assume complete responsibility for a range of Siebel CRM IT operational functions and/or day-to-day technology management.

Our managed services include application management, application development, migration assistance, and infrastructure operations and management. Spinnaker Support offers a wide range of managed services to support the needs of organizations of all sizes and in all industries.

Get the help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

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What We Service

  • Versions
  • Supported Product Areas
  • Supported Industries
  • Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
  • Siebel Sales
  • Siebel Analytics
  • Mobile
  • Siebel Marketing
  • Dynamic Catalog
  • Commerce Analytics
  • Dynamic Pricer
  • Quote & Order
  • Siebel Contact Center
  • Service Analytics
  • Field Service
  • Help Desk
  • Mobile Solutions
  • Social
  • CRM Technology (all)
  • Industry Solutions (most)
  • Aerospace
  • Communications
  • Defense
  • Financial Services
  • High Technology
  • Manufacturing
  • Public Sector
  • Universities
  • And more…

Why Is Managed Services Right for You?

  • Your resources can’t cover the 24/7 operational tasks
  • You need access to technical skills you don’t have on staff
  • Your existing teams are unable to engage in strategic initiatives
  • You need global assistance

We Cover What You Need Done

The advantage of managed services is that it allows your Oracle team to offload specific IT operations so that they can focus on other initiatives. We define our services based on ITIL’s framework and set of best practices for ITSM. That means that the extent and types of technical assistance we specialize in are covered under Level 2 and Level 3, not Level 1 (basic help desk).

Unlike most managed services providers, Spinnaker Support provides third-party Siebel CRM support. This means that we have the ability to escalate your most complex Siebel issues in-house, to be resolved by our Level 4 Oracle support engineers.

Spinnaker Support assumes an ongoing responsibility for Siebel on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure). These tasks include:

  • Monitoring
  • Alerting
  • Health checks
  • Security audits
  • Clones
  • Backups and recovery
  • User request management
  • Performance tuning
  • Patching
  • Change management
  • Code deployment

We’re There Whenever You Need It Done

We offer a range of managed services delivery frequencies and time coverage to fit your exact needs. Our technical team can cover your Siebel needs around the clock, on-demand, after hours, or just within your local business hours.

Our Global Team

We have assembled an extensive, knowledgeable, and award-winning global service team of Oracle engineers and specialists to help you avoid or eliminate issues that can cause disruption to your business. Our resources are located in each of our international operations centers, where they support customers in 104 countries.

Why Choose Spinnaker Support

Comprehensive Services

ITIL-centric services customized for you

Delivered As Needed

Responsive services provided 24/7/365

Global Engineering Team

Located in 9 regional offices, speak 14 languages

Escalation, When Required

Ability to bring in expert Level 4 staff if required

Oracle Middleware Specialists

19+ years average experience

'Lifetime' Support for Oracle Middleware

Servicing your Siebel CRM products for as long as you need

High Satisfaction

Customer satisfaction ratings that annually exceed 98%.

Services with Integrity

Free of legal risk and trusted by 1300+ customers

Additional Services Available

Project work or change requests

Consulting Services for Siebel CRM

When the need arises for external assistance on high-impact and time-intensive Siebel projects, Spinnaker Support can help. In addition to our third-party Siebel CRM support and technical managed services, we provide project-based consulting, including:

  • Planning and project oversight for migrating to a different CRM platform
  • Consulting engagements for Pre-Open UI or Post-Open UI
  • Planning and project oversight for upgrading to newer Siebel innovation packs

READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.