Continuously Improve Your Siebel CRM Performance
For over a decade, Spinnaker Support has been one of the most trusted providers of third-party support, technical managed services, and project-based consulting for Siebel CRM.
Spinnaker Support’s managed services will augment or assume complete responsibility for a range of Siebel CRM IT operational functions and/or day-to-day technology management.
Our Oracle managed services include application management, application development, migration assistance, and infrastructure operations and management. Spinnaker Support offers a wide range of managed services to support the needs of organizations of all sizes and in all industries.
Get the help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.
Request a Consultation- Versions
- Supported Product Areas
- Supported Industries
- Oracle Siebel CRM Release 5.x, 6.x, 7.x, and 8.x
- Siebel Sales
- Siebel Analytics
- Mobile
- Siebel Marketing
- Dynamic Catalog
- Commerce Analytics
- Dynamic Pricer
- Quote & Order
- Siebel Contact Center
- Service Analytics
- Field Service
- Help Desk
- Mobile Solutions
- Social
- CRM Technology (all)
- Industry Solutions (most)
- Aerospace
- Communications
- Defense
- Financial Services
- High Technology
- Manufacturing
- Public Sector
- Universities
- And more…
- Your resources can’t cover the 24/7 operational tasks
- You need access to technical skills you don’t have on staff
- Your existing teams are unable to engage in strategic initiatives
- You need global assistance
The advantage of managed services is that it allows your Oracle team to offload specific IT operations so that they can focus on other initiatives. We define our services based on ITIL’s framework and set of best practices for ITSM. That means that the extent and types of technical assistance we specialize in are covered under Level 2 and Level 3, not Level 1 (basic help desk).
Unlike most managed services providers, Spinnaker Support provides third-party Siebel CRM support. This means that we have the ability to escalate your most complex Siebel issues in-house, to be resolved by our Level 4 Oracle support engineers.
Spinnaker Support assumes an ongoing responsibility for Siebel on any platform (in-house, Cloud or hybrid, OCI, GCI, AWS, and Azure). These tasks include:
- Monitoring
- Alerting
- Health checks
- Security audits
- Clones
- Backups and recovery
- User request management
- Performance tuning
- Patching
- Change management
- Code deployment
