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Reducing maintenance cost is meaningless unless you get equal or better service. Our 1,300 customers have rated our quality of service highly each of the last six years. In 2020, our overall customer satisfaction rating is 98.7%. Switching to Spinnaker Support represents a true advance in enterprise application support quality and value. Here’s why:
Spinnaker Support delivers a full-service, concierge-style model that is far more comprehensive and responsive than the “selfservice” model of Oracle or SAP. We built our company around a simple philosophy: “Support should be supportive.”
With Spinnaker Support, talking to a “live” resource is as simple as submitting a ticket through our easy-to-use ITSM system. Within minutes, you hear from one of the highly experienced engineers assigned to your account. When you cannot resolve your issue via the online portal, Oracle or SAP connect you to a junior-level resource who may or may not understand your problem.
With Spinnaker Support, your assigned Account Support Lead responds promptly, pulling from a named team of engineers selected for you. We resolve issues quickly because this team becomes intimately familiar with your landscape, geographic footprint, ticket history, surrounding technology stack, staff, and culture.
With Spinnaker Support, you receive full-service support for standard and custom code, interfaces, integrations, security and vulnerability support, global tax, regulatory, and compliance updates, and more. We take a proactive approach for your needs, solving issues and offering recommendations so that you’re up and running 24/7.
SAP and Oracle create security patches that are reactive, time-consuming, and not often available for older product versions and applications. We reject the one-size-fits-all approach of patches and instead include as standard a Seven-Point Security Solution with multiple tools and procedures to protect your data and technical stack. Our global security team actively advises on security concerns and monitors and reports on actionable vulnerabilities.
Whether you need rapid, reliable enterprise software support or an experienced managed services provider, Spinnaker Support combines quality expertise with personalized, affordable service.
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Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.