What are managed services – and how do they benefit your organization?
“Managed services” involve contracting a Managed Service Provider (MSP) to oversee certain technical and application functions and processes. Unlike third-party software support that addresses specific issues as they arise, managed services are typically ongoing activities with a more proactive, strategic approach.
Managed services help to augment your staff, fill gaps in your IT team’s capabilities, and improve your overall operability, often with less expense. Managed services are typically ongoing, proactively planned activities performed by a dedicated team of Level 2 and Level 3 engineers.
- Our Approach
- The Benefits
Hiring for new or replacement skills is costly and slow. Spinnaker Support helps you instantly expand your existing staff, fill gaps in your team’s capabilities, and develop a smart plan for a stronger IT infrastructure.
Our remotely-delivered SAP managed services are performed by experienced Level 2 and 3 engineers. Need to tackle a more complex issue? We can escalate to Level 4 engineer support whenever you need it.
- Technical Managed Services (TMS)
- Development Managed Services
- Application Managed Services (AMS)
- Day-to-day management of basic IT operations and functions
- Cloud-based infrastructure or software management
- System health checks
- Interoperability and integrations
- Staff augmentation
- And more
Why Choose Spinnaker Support for SAP Managed Services?
As an SAP customer, you know how much your organization depends on SAP software solutions. The ongoing health of this software is primarily in the hands of your team. Given the deep, broad, and endless outpouring of new functionality — coupled with your organization’s ever-changing landscape — it is critical to find the right SAP service partner to help address your immediate and long-term needs.
Spinnaker Support is there when you need us and standing by even when you don’t think you do. Our international operations centers support 14 languages for customers in 100+ countries around the globe. ITIL-centric services are customized for the applications and system you run, ensuring you have a tailored experience.
General system health, performance, reporting, and processes to increase your operational efficiency.
Proactively track around-the-clock performance in order to identify and resolve developing issues with a cost-effective and easy to install tool.
Free Up Your IT Staff
Turn your limited internal staff to strategic projects that grow the business. Leave the day-to-day and most challenging tasks to us, which can be handled any time of day by our global team.
A reliable and reasonable fee structure with the ability to expand the relationship with a single vendor for consulting projects or third-party support.
For every organization considering their long-term ERP strategy, we recommend our new video, “What Should My Plan Be for SAP?” hosted by Shawn du Plessis, VP, SAP Global Support Services. This webinar discusses the current state of SAP’s product roadmap, the risks and rewards for SAP customers, and recommendations for how to address your options.Watch Now
Request a complimentary consultation to learn more about how we deliver exceptional managed services, personalized for your enterprise needs.