- Losing visibility into co-selling and co-marketing programs?
- Delivering a poor customer self-service experience?
- Switching between separate vendor and customer interaction data systems?
- Struggling with partner engagement and resource management?
- Failing to implement new Salesforce features and system updates?
Contact usThe Spinnaker Support team works with customers from implementation through to optimization in the most intricate Salesforce environments. Let our team help you replace multiple partner and customer communication systems and enhance your Experience Cloud environment into a solution that provides one platform, one transaction engine, and one experience. Start your journey to a better Salesforce experience – talk to our experts today!
- Establish consistent enterprise–wide partner–management frameworks
- Incorporate Knowledge–Centered Support (KCS) for customer self-help
- Create and maintain the look and feel of your Experience site
- Develop an interactive employee community
- Automate customer and partner onboarding processes
- Deliver customer 360° view strategy and execution
- Integrate Experience Cloud with Sales Cloud, Service Cloud, Field Service Lightning, and Revenue Cloud
- Configure meaningful reports and dashboards
- Provide maintenance and upgrades
- Supplement existing Salesforce resources
- Admin Assistance Package
- Manage & Develop Package
- Agile Team Delivery Package
Augment your existing staff with the skills of an experienced part-time administrator and architect – at a predictable rate. This service package provides access to a trusted partner who will tackle routine tasks and help you take advantage of new Salesforce functions and features.
- Assigned part-time Salesforce Administrator and Salesforce Architect, each with years of experience.
- Comprehensive service catalog covers everything from routine data loads to issue resolution to new feature implementation.
- Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
- Release note monitoring and expert recommendations based on your implemented Salesforce products.
- Assistance with Salesforce product analysis, AppExchange analysis, data modeling, and more.
Smooth your transition from using Salesforce as a point solution to a strategic platform. Our Manage & Develop solution provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.
- Work with a Salesforce Administrator, a Salesforce Lightning Developer, and a Salesforce Architect to optimize your Salesforce build.
- Includes all features of Admin Assistance package, plus development-specific tasks, such as Lightning Web Components, Lightning Components, Apex, Advanced Trigger Patterns, and integration orchestration.
- Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
- Release note monitoring and expert recommendations based on your implemented Salesforce products.
- Proactive advisory assistance and best practices from our teams on improving your Salesforce environment.
- Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.
Work side-by-side with an assigned team that serves as your long-term partner and strategic advisor to address complex/multiple Salesforce instances, high-growth expectations, and increasing demand for innovation across your many lines of business. Your embedded team practices Agile methods and rapid deployment for all your Salesforce needs.
- Work with an assigned, enterprise-level team [combination of Salesforce Administrator(s), Salesforce Lightning Developer(s), and Salesforce Solution Architect(s)] that quickly understands internal development standards, platform architectural direction, and integrated development environments.
- Includes all Manage & Develop package services, plus team-based offerings such as continuous feature delivery, development operations setup, lightning migration, complete data migration, and more.
- Covers five standard Salesforce cloud products: Sales Cloud, Service Cloud, Experience Cloud, Revenue Cloud, and Field Service Lightning.
- Release note monitoring and expert recommendations based on your implemented Salesforce products.
- Proactive advisory assistance and best practices from our teams on improving your Salesforce implementation.
- Your assigned Salesforce Architect answers questions and assists with Salesforce product analysis, AppExchange analysis, data modeling, enterprise architecture recommendations, integration pattern creation, solution architecture based on provided use cases, and more.