Deliver Efficient and Optimized Field Service Experiences with Our Knowledge

You know the challenges of coordinating field workers, and customers expect timely and informed updates regarding service calls. Inefficient management of field personnel can affect the bottom line and create a negative customer experience.  

With over a decade of providing outstanding managed services globally, Spinnaker Support helps you develop and apply the best practices and automation for the Field Service Lightning platform. To effectively realize your investment in Field Service Lightning, Spinnaker Support provides the must-have technical skills to develop a robust field management process. 

Common Challenges with Field Service Lightning – Which Issues Apply to You?

Salesforce Partner logo
  • Delivering a poor customer experience for service calls? 
  • Finding that field resources are underperforming? 
  • Dealing with archaic serviceorder tracking systems? 
  • Experiencing minimal visibility of when field technicians will arrive? 
  • Missing opportunities for available field personnel? 
  • Suffering through siloed customer engagement workflows? 
  • Failing to implement new Field Service Lightning features? 

Dive Deeper

When you work with Spinnaker Support’s team of Field Service Lightning professionals, yousystem will be well-configured – and fully integrated with Service CloudThe Spinnaker Support team works with companies at all stages of Field Service Lightning development, from implementation to ongoing maintenance and support. The Spinnaker Support team will create and administer a friction-free experience. Start your journey to a better Salesforce experience – talk to our experts today!

salesforce skills gap

The Salesforce Skills Gap is Real

Salesforce expertise is one of the most in-demand skills in the marketplace today. The hiring deck is stacked in favor of the candidate, and there is little that hiring organizations can do about that in the foreseeable future. Your mission to find quality Salesforce resources will likely be expensive, time-consuming, and often frustrating. But it doesn’t have to be. 

Address It Today

Why Organizations Choose Spinnaker Support for Field Service Lightning Assistance:

  • Create effective and consistent dispatch processes  
  • Implement payment collection systems  
  • Streamline communication workflows  
  • Install realtime update solutions to customers  
  • Deliver smart scheduling and mobile integration 
  • Develop a 360° customer view  
  • Integrate Field Service Lightning with Sales CloudService CloudCommunity Cloud, and CPQ &Billing 
  • Enhance quoting and invoicing processes  
  • Maintain system upgrades and changes  
  • Configure valuable reports and dashboards  
  • Supplement in-house support teams  
  • Leverage our ERP experience to integrate systems 

What Sets Spinnaker Support Apart?

The Spinnaker Support team of certified Salesforce administrators, developers, and architects work with companies at all stages of Field Service Lightning development, from implementation to ongoing maintenance. With so many intricacies that come with a complex Salesforce product like CPQ & Billing, it makes sense to turn to work with our team to help achieve service goals and deliver an exceptional customer experience.  

Did you know that Spinnaker Support is also an expert with Oracle, SAP, and JD Edwards? For over a decade, we have delivered CRM solutions to large and small companies, globally. 

The Expertise You Need. The Service You Deserve.

Salesforce Managed Services Packages:

Admin Assistance
Manage and Develop

Admin Assistance

Manage & Develop

Agile Team Delivery

Need Fulfilled Access to a trusted partner who will tackle routine tasks, and help you take advantage of new Salesforce functions and features.  Provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.  Embeds a dedicated delivery team(s) that practices agile methods and rapid deployment for all Salesforce needs, and functions as a long-term partner and strategic advisor. 
When to Consider You have a part-time Admin with competing responsibilities, are unable to hire additional in-house resources, and wish to improve user adoption and return-on-investment.  You are ready for the transition from using Salesforce as a point solution to a strategic platform and need dedicated resources to fuel your Salesforce adoption and growth in smart ways.  You have complex or multiple Salesforce instances, high growth expectations, and the demand for innovation shared across your many lines of business. 
  • Administrator (part-time) 
  • Architect 
  • Administrator 
  • Developer 
  • Architect 
  • Administrator(s) 
  • Developer(s) 
  • Architect(s) 
Development No Yes Yes