Maximize Your Customer and Partnership Relationships with Our Help

Community Cloud offers dynamic platform to engage with customers and partners. But when customer– and partner-focused systems perform poorly, the diminished productivity and lost sales impact your bottom line 

Spinnaker Support, an industry leader in managed services, has over a decade of experience in helping customers navigate the challenges of vast and complex software applications. For Community Cloud success, you need the expertise and flexibility that Spinnaker Support offers to effectively streamline, upgrade, and maintain this sophisticated coordination and engagement platform.

Common Challenges with Community Cloud – Which Issues Apply to You?

Salesforce Partner logo
  • Losing visibility into co-selling and co-marketing programs? 
  • Delivering a poor customer self-service experience? 
  • Switching between separate vendor and customer interaction data systems? 
  • Struggling with partner engagement and resource management? 
  • Failing to implement new Salesforce features and system updates? 

Dive Deeper

The Spinnaker Support team works with customers from implementation through to optimization in the most intricate Salesforce environments. Let our team help you replace multiple partner and customer communication systems and enhance your Community Cloud environment into a solution that provides one platform, one transaction engine, and one experience. Start your journey to a better Salesforce experience – talk to our experts today!

salesforce skills gap

The Salesforce Skills Gap is Real

Salesforce expertise is one of the most in-demand skills in the marketplace today. The hiring deck is stacked in favor of the candidate, and there is little that hiring organizations can do about that in the foreseeable future. Your mission to find quality Salesforce resources will likely be expensive, time-consuming, and often frustrating. But it doesn’t have to be. 

Address It Today

Why Organizations Choose Spinnaker Support for Community Cloud Managed Services: 

  • Establish consistent enterprisewide partnermanagement frameworks 
  • Incorporate KnowledgeCentered Support (KCS) for customer self-help 
  • Create and maintain the look and feel of your Community site  
  • Streamline co-marketing functionality and opportunities  
  • Develop an interactive employee community 
  • Automate customer and partner onboarding processes  
  • Deliver 360° customer viestrategy and execution 
  • Integrate Community Cloud with Sales CloudService CloudField Service Lightning, and CPQ &Billing 
  • Configure meaningful reports and dashboards  
  • Provide maintenance and upgrades 
  • Supplement existing Salesforce resources  

What Sets Spinnaker Support Apart?

When you work with Spinnaker Support’s team of certified Community Cloud experts (administrators, developers, and architects), you can trust that your customer- and partner-engagement platform will achieve your company’s goals. As a registered Salesforce Partner, Spinnaker Support offers managed services that augment your staff and deliver the knowledge and training required to sustain, grow, and expand Salesforce.  

With the ever-evolving Salesforce ecosystem, you need the right Salesforce service partner for your immediate and long-term needsFor companies operating on-premise software, we provide integration Salesforce integration with Oracle, SAP, and JD Edwards. 

The Expertise You Need. The Service You Deserve.

Salesforce Managed Services Packages:

Admin Assistance
Manage and Develop

Admin Assistance

Manage & Develop

Agile Team Delivery

Need Fulfilled Access to a trusted partner who will tackle routine tasks, and help you take advantage of new Salesforce functions and features.  Provides the dedicated resource blend you need to support the growth of your team and build out an integrated solution architecture that scales with your organization.  Embeds a dedicated delivery team(s) that practices agile methods and rapid deployment for all Salesforce needs, and functions as a long-term partner and strategic advisor. 
When to Consider You have a part-time Admin with competing responsibilities, are unable to hire additional in-house resources, and wish to improve user adoption and return-on-investment.  You are ready for the transition from using Salesforce as a point solution to a strategic platform and need dedicated resources to fuel your Salesforce adoption and growth in smart ways.  You have complex or multiple Salesforce instances, high growth expectations, and the demand for innovation shared across your many lines of business. 
  • Administrator (part-time) 
  • Architect 
  • Administrator 
  • Developer 
  • Architect 
  • Administrator(s) 
  • Developer(s) 
  • Architect(s) 
Development No Yes Yes