Third-Party Support

No-Nonsense, No-Pressure Oracle Third-Party Support

No more self-service portals. No more constraints. From day one of your switchover, you’ll enjoy an amazing support experience, save at least 60% on maintenance fees, and run your beloved on-premise software for as long as you want. Our attentive teams of operational, functional, and technical Oracle experts help you gain more value from your existing on-premise enterprise or infrastructure product set – including the newest release versions.

Oracle Agile PLM

Oracle ATG Web Commerce & Endeca

Oracle Database

Oracle Demantra

Oracle E-Business Suite

Oracle Hyperion

Oracle Fusion Middleware

Oracle PeopleSoft

Oracle Retail

Oracle Siebel CRM

What is Oracle Third-Party Support?

Third-party support is a more proactive, cost-effective way to support your Oracle software. It replaces software vendor support with a team of experienced engineers who are dedicated to your success, not driving up profit margins.

If your organization uses Oracle enterprise applications and databases, you’ve no doubt seen continual increases in Oracle’s annual support costs, even as the value of the support you get in exchange for those rising costs keeps going down. That’s why Oracle third-party support exists; companies are simply fed up with paying higher costs for lower-quality support.

It’s all baked into Oracle’s business model: sell the software, and then slash the support, forcing customers to upgrade to the next release. Once you start maximizing the value of any given Oracle release, they demand that you either upgrade to the next release or get by with inferior-quality “sustaining support.”

With independent, third-party Oracle support, you can break the shackles of Oracle support contracts; in fact, many third-party Oracle support customers are perfectly happy with their current Oracle releases, especially given that many of them have made extensive customizations to their software — which, Oracle absolutely refuses to support. If you change one line of code in your Oracle software, you’re on your own.

Not so with third-party Oracle support. You can make all the customizations you want to your Oracle software and still get great support from third-party Oracle support providers such as Spinnaker Support. Plus, with third-party Oracle support, you can keep using your current Oracle release for as long as it delivers value to your organization and get the same outstanding quality support. Spinnaker Support, for example, uses only seasoned support engineers with 20-plus years of experience delivering Oracle support the right way.

Once you compare Oracle’s in-house support with third-party Oracle support, your choice is clear. Third-party support gives you more options, more flexibility, more choices, and more value, providing outstanding quality Oracle support in the bargain. Learn more how third-party support is a safe alternative to Oracle-provided support.

Our Approach
The Features

Oracle third-party support from Spinnaker Support uncovers the source of your problem, then provides proven solutions based on how you currently use your existing technology. By evaluating your need in full context with your technology usage and business needs, our award-winning engineers focus on delivering lasting improvements instead of temporarily putting out fires.

Third-party support is a low-risk, cost-effective means of eliminating the headaches of publisher-provided support. Spinnaker Support delivers faster response times, less expensive contracts, and more personalized service as you extend the life of your stable on-premise system.

24/7/365 support from experts
Custom code support
Interoperability support
Tax & regulatory compliance
Full stack intrusion detection, virtual patching, and compensating controls
Lifetime support for as long as you use your current version
Expert advisory services
Usage-based pricing model

Free Guide

The Skeptic’s Guide to Oracle Third-Party Support

Not sure if you’re ready to switch away from Oracle-provided support? This detailed guide will remove all doubt.

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Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

Calculate Your Savings

Customer Success Story

Oracle Siebel Success Story – Lexmark

Learn about their approach to finding a partner with deep product knowledge that could take over from Oracle Support.

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End-to-End Oracle Third-Party Support Services

It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support for Oracle includes comprehensive services tailored to your needs.

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your Oracle applications. Covers customized and standard code and interoperability issues.

Global Tax & Regulatory Compliance

Minimize risk by keeping pace with tax and regulatory tasks and changes. We provide timely GTRC information and updates for your applications and jurisdictions.

Security & Vulnerability Management

Spinnaker Support’s proven Seven-Point Security Solution addresses vulnerabilities and categories of weakness while creating a stronger overall technology framework.

Technical Advisory Services

Tackle new or complex issues like interoperability planning, cloud migration, and more equipped with objective insight from seasoned experts.

General Inquiry & Advisory

Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

INTRODUCING THE FIRST-EVER ULTIMATE SUPPORT GUARANTEE

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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ORACLE Third-Party Support