Third-party Oracle Support Provider

Real People. Real Expertise. Real Progress.

No more self-service portals. From day one, our assigned experts can deliver on high service quality, strengthened security, average cost savings of 60% on maintenance fees, and ongoing support for your on-premise software ecosystem. Our technical Oracle experts coupled with best-in-class processes and tools can help you unlock the true value of your Oracle software.

Oracle Agile PLM

Oracle ATG Web Commerce & Endeca

Oracle Database

Oracle Demantra

Oracle E-Business Suite

Oracle Hyperion

Oracle Fusion Middleware

Oracle PeopleSoft

Oracle Retail

Oracle Siebel CRM

What is Oracle Third-Party Support?

Third-party support is a more proactive, cost-effective way to support your Oracle software. It replaces software vendor support with a team of experienced engineers who are dedicated to your success and driving desired IT outcomes.

If your organization uses Oracle enterprise applications and databases, you’ve no doubt seen continual increases in Oracle’s annual support costs, even as the value of the “sustaining support” you get in exchange for those rising costs keeps going down. Many Oracle customers are perfectly happy with their current Oracle releases, especially given that many of them have made extensive customizations to their software — which, Oracle refuses to support.

Partnering with the right third-party support provider can help extend the life of your on-premise software system, support your customizations, and save you money. And, due to its unbiased nature, third-party support does not participate in forced migrations or upgrades, which means clients can derive lasting value from their existing software investments.

With Spinnaker’s third-party support for Oracle on-premise software, expect better customer service and faster response times from an assigned team of experts. We’re committed to helping you fulfill your organization’s broader IT objectives, including:

Software ecosystem transformation

Technical support for existing applications during upgrades or migrations.
Support for older-version software that Oracle would no longer support without a customized support agreement and an additional fee.

Improved service quality and security

Improved quality of service and value from sustained software support.
Service Level Agreements (SLAs) for response times, driving more efficient incident resolutions.
Security solutions for unpatched security vulnerabilities.
Flexibility in contracts, allowing you to opt out of new and future versions, as well as release upgrades.

Cost and resource optimization

Average cost savings of 60%, which can be reallocated toward revenue-generating IT projects.
Service Level Agreements (SLAs) for response times, driving more efficient incident resolutions.
Quick and easy access to technical expertise.
Option to move to a more predictable operating expense (OPEX) model.

Once you compare Oracle’s in-house support with third-party Oracle support from Spinnaker, your choice is clear. We provide you with more options, more flexibility, more choices, and more value, providing outstanding quality Oracle support in the bargain. Spinnaker Support uses only seasoned engineers with 20-plus years of experience delivering Oracle support the right way. Learn more how third-party support is a safe alternative to Oracle-provided support.

Our Approach
The Features

Our service capabilities span Break/Fix services, Security and Vulnerability management, Global Tax, Regulatory & Compliance (GTRC), General Inquiry and Advisory services that are enabled by a combination of:

People

Engineers that bring on average 20+ years of experience and deep expertise in related software application.
Customer success teams that partner with our customers every step of the way.

Process

ISO9001 process designed for Level-4 support and Information Technology Infrastructure Library (ITIL) framework for service design, service transition, service operations, change management, and continuous process improvement.
Our processes are also designed to ensure Intellectual Property (IP) protection of the original software vendor (Oracle).

Tools

Robust knowledge base and AI-based automation to augment decision making and accelerate service response at scale.
Best-in-class security tools.

Support that is designed to meet your needs with minimal disruption to your IT or business operations.

Personal

Live experts vs. portal-based self-support model
Assigned team of experts for every customer

Responsive

Average 5-minute response from a member of your assigned team, 24 x 7 x 365

Partnership

Frequently scheduled business and technology reviews

Comprehensive security solutions

Seven-Point Security and Vulnerability Protection
Security profiling and current system benchmarking

Accountable

Customer selects issue priority level
Proactive escalation by Spinnaker Support

Flexibility

Spinnaker Support enables transformation journey in line with business & IT needs

Free Guide

The Skeptic’s Guide to Oracle Third-Party Support

Not sure if you’re ready to switch away from Oracle-provided support? This detailed guide will remove all doubt.

Learn More

Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

Calculate Your Savings

Customer Success Story

Oracle Siebel Success Story – Lexmark

Learn about their approach to finding a partner with deep product knowledge that could take over from Oracle Support.

Learn More

End-to-End Oracle Third-Party Support Services

It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support for Oracle includes comprehensive services tailored to your needs.

Break/Fix Services

Rapid response times, ISO-certified processes, and focused attention help you maximize the performance of your Oracle applications. Covers customized and standard code and interoperability issues.

Global Tax & Regulatory Compliance

Minimize risk by keeping pace with tax and regulatory tasks and changes. We provide timely GTRC information and updates for your applications and jurisdictions.

Security & Vulnerability Management

Spinnaker Support’s proven Seven-Point Security Solution addresses vulnerabilities and categories of weakness while creating a stronger overall technology framework.

Technical Advisory Services

Tackle new or complex issues like interoperability planning, cloud migration, and more equipped with objective insight from seasoned experts.

General Inquiry & Advisory

Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

INTRODUCING THE FIRST-EVER ULTIMATE SUPPORT GUARANTEE

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Get the Details

ORACLE Third-Party Support