Comprehensive, Responsive, and Affordable Agile PLM Support
Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Agile Product Lifecycle Management (PLM) environments. Our third-party software support replaces Oracle’s annual maintenance and support. Third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalized service.
When switching to Spinnaker Support, Agile PLM customers gain more comprehensive and responsive service, saving an average of 62% on their support fees and can remain on their current software release indefinitely. Customers trust us to keep their Oracle applications running smoothly, securely, and in compliance.
Why Replace Oracle-Provided Support with Third-Party Agile PLM Support
Enterprise software support is a mandatory expense, but it shouldn’t be one that drains your budget. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.
Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Agile PLM. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Agile PLM support to our third-party alternative because:
- Oracle support fees rise each year by 2-4%, with no material benefits.
- Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
- Oracle does not assist with customizations and integrations.
- There is often a long delay for responses of P2 and P3 issues.
- Oracle pushes them into unjustifiable upgrades or unready cloud products.