Comprehensive, Responsive, and Affordable Agile PLM Support

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Agile Product Lifecycle Management (PLM) environments. Our third-party software support replaces Oracle’s annual maintenance and support. Third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Agile PLM customers gain more comprehensive and responsive service, saving an average of 62% on their support fees and can remain on their current software release indefinitely. Customers trust us to keep their Oracle applications running smoothly, securely, and in compliance.

Why Replace Oracle-Provided Support with Third-Party Agile PLM Support

Enterprise software support is a mandatory expense, but it shouldn’t be one that drains your budget. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.

Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Agile PLM. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Agile PLM support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • There is often a long delay for responses of P2 and P3 issues.
  • Oracle pushes them into unjustifiable upgrades or unready cloud products.

Dive Deeper

Compare Support Models

Third-party Agile PLM support emphasizes more proactive and comprehensive service. Skilled engineers respond in minutes to your support ticket. They know your organization, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

While Oracle focuses on selling more software and locking you into the Oracle PLM Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”

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What We Mean by “Covering the Entire Oracle Technical Stack”

At Spinnaker Support, our third-party Oracle support covers far more than just the application layer. We support the entire technical stack, from applications like Agile PLM to databases to the cloud.

Our services also include areas that Oracle Support will not, such as customization, operating systems, and interoperability with third-party products. See what we mean by “covering the entire Oracle technical stack” and how that benefits our customers.

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The Advantages of Third-Party Agile PLM Support

Enterprises use Oracle Agile PLM solutions to gain visibility and better control over their end-to-end product lifecycles. With Oracle’s increasing focus on building cloud capabilities, Agile PLM users are concerned about the future of their on-premise applications. Many are looking towards an alternative support model to restore higher quality support and escape being forced to upgrade or migrate.

Spinnaker Support replaces Oracle’s ongoing Agile PLM support in a proven, secure, and smart way – delivering superior support, more efficiently, at a dramatically reduced price. Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Continue to work with support customers after they migrate Agile PLM to a hosted/cloud environment
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until the cloud solution becomes right for your business
  • Staff large, knowledgeable teams of support engineers with over 19 years of experience in Oracle products and related technologies
  • Support all versions of Agile PLM products with no term limitations on support, regardless of whether Oracle has declared an End of Life to a release

Included in Our Standard Agile PLM Support:

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General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Agile PLM runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

Gartner Peer Insights

Our Support is always very responsive, and resolutions are determined quickly. Our Users can work with Spinnaker to help them work through issues where they would normally ask IT to research. This allows IT to focus on other maintenance, fixes, and new processes.

– Finance Industry, Read the full review!

The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.  

What We Support

As a third-party vendor  offering Agile PLM support, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions & Releases

    • All release versions
  • Supported Product Areas

    • Agile Cost Management
    • Agile Engineering Collaboration
    • Agile Product Collaboration
    • Agile Product Governance and Compliance
    • Oracle Product Lifecycle Analytics
    • Agile Product Quality Management
    • Agile Product Portfolio Management
    • And more

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