Telefónica Germany Gains Control of Oracle Support During a Critical Cloud Transition

Telefónica Germany was navigating a critical shift in its IT strategy. As a digital mobile provider with a long history of relying on Oracle databases, the company wanted to keep the technology it trusted while moving away from a support model that no longer fits their needs. Rising costs, concerns about response times, and frustration with the working relationship made staying with Oracle harder to justify. At the same time, Telefónica was moving workloads to the cloud and reducing its on-premise footprint, which raised the stakes for every support decision.

Telefónica Germany approached the transition with care. The team evaluated third-party support as a strategic alternative, conducted an RFQ, and brought Spinnaker into detailed conversations with technical teams and internal departments. Those discussions helped clarify how the model would work in practice and what implementation would require. Just as important, they helped build confidence across the organization. This was not simply a pricing decision – Telefónica Germany needed a partner it could trust during a period of significant change.

Spinnaker Support provided third-party Oracle maintenance designed to match Telefónica Germany’s operational needs during its broader transition. Spinnaker did more than offer an alternative contract. The team helped implement the solution, worked directly with internal departments, and established trust early in the relationship. Telefónica Germany also highlighted Spinnaker’s responsiveness when issues emerged. Spinnaker did not provide Oracle patches, the team delivered solutions and workarounds that helped resolve problems and keep operations moving.

Telefónica Germany initially engaged Spinnaker for a two-year period to evaluate reliability and service quality. That experience gave the company the confidence to continue. The relationship was extended for an additional three years, creating a five-year support arrangement overall. Telefónica Germany also cited savings compared with its Oracle ULA as one of the key reasons behind the decision. Beyond cost, the company gained a more dependable support model and greater confidence as it continued its cloud transition.