- Our Approach
- The Features
Our support capabilities include Break/Fix services, Security and Vulnerability management, Global Tax, Regulatory & Compliance (GTRC), and Advisory services that are enabled by a combination of:
People
- Engineers averaging 20+ years of deep expertise in related software.
- Customer success and technical account management teams offer personalized support every step of the way.
Process
- ISO9001 process designed for Level-4 support and ITIL framework for service design, service transition, service operations, change management, and continuous process improvement.
- Our processes are also designed to ensure Intellectual Property (IP) protection of the original software vendor.
Tools
- Our engineers use our robust AI-driven knowledge base to augment decision making and accelerate service response at scale.
Support that is designed to meet your needs with minimal disruption to your IT or business operations.
Personal
- Live experts vs. portal-based self-support model
- A team of experts for every customer
Responsive
- Average 5-minute response from a member of your assigned team, 24 x 7 x 365
Partnership
- Frequently scheduled business and technology reviews
Comprehensive security solutions
- Security and Vulnerability Protection
- Security profiling and current system benchmarking
Accountable
- Customers prioritize issues
- Proactive escalation by Spinnaker Support
Flexibility
- Spinnaker Support enables your AI-transformation journey in line with business & IT needs
