Spinnaker Support Approach to SAP S/4HANA

As SAP transitions certain releases of S4/HANA into Customer Specific Maintenance, customers face uncertainty around compliance, security, and long-term viability. This uncertainty complicates strategic planning and increases operational risk.

Spinnaker Support delivers an alternative support model built around customer needs rather than vendor mandates. Our SAP S/4HANA third-party support is designed to provide continuity, flexibility, and measurable business value.

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Maximize ROI and protect your custom S/4HANA investment

Your SAP S/4HANA environment represents substantial investment in licenses, infrastructure, implementation services, and custom development built to support your unique business processes. Traditional SAP support often limits coverage to standard functionality, leaving you exposed when issues arise in customizations, enhancements, or integrations. Spinnaker’s third-party support protects your entire SAP landscape – including custom code – while extending system life well beyond SAP maintenance deadlines.

You maximize ROI on existing investments while maintaining the flexibility to modernize strategically when it aligns with your business priorities.

Business Benefits of SAP S/4HANA Third-Party Support

Immediate Cost Savings

Lower your SAP Business Suite support fee costs by an average of 60%

Fast Response

Our level 4 senior engineers deliver responses in under 15 minutes

Comprehensive Coverage

Address all issues, including customizations and interoperability issues

Extend Life of Applications

Prolong the life of stable, customized, and productive applications

Flexible Commercial Terms

Service contracts that align with your actual licenses and business needs

Modernization

Optimize your SAP environment so you can modernize strategically with agentic-AI, on your terms, not your vendor’s.

Ultimate Support Guarantee

Switching from SAP to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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