What Is Third-Party Support – and Why Is It Better for Your Business?

Third-party JDE support is a smarter way to manage your JD Edwards ERP software suite while drastically reducing costs. By replacing software publisher support with an assigned team of named third-party engineers, your business objectives receive priority without the pressure to upgrade your existing versions.

  • Our Approach
  • The Features

Our JD Edwards third-party support process is designed to reveal the root of your problem quickly, then implement solutions based on your existing software configuration and integrations. We see the big picture, evaluate your software use in context with your business, and then make sure our solutions conform to your existing business processes.

Switching to a proven third-party support partner produces near-instant cost savings while eliminating the frustrations of working with software publishers for support. We’re known throughout the industry for our rapid response times, cost-controlled contracts, and exceptionally attentive service.

  • 24/7/365 support from experts
  • Custom code support
  • Interoperability support
  • Full stack intrusion detection, virtual patching, and compensating controls
  • Tax & regulatory compliance
  • Expert advisory services
  • Usage-based pricing model
  • Lifetime support for as long as you use your current version

Undeniable Cost Savings

See how much your company could save when you move away from margin-driven Oracle-provided support to a dedicated third-party partner like Spinnaker Support.

Calculate Your Savings

Proven Third-Party Support Across the JD Edwards Ecosystem

JD Edwards EnterpriseOne Software:

All Updates and Tools Releases

JD Edwards World Software:

All Cumulative Updates

JD Edwards OneWorld Software

All Updates and Service Packs

  • Asset Lifecycle Management
  • CRM and Order Management
  • Financial Management
  • Human Capital Management
  • Manufacturing and Supply Chain
  • Procurement
  • Project Management
  • Warehouse and Transportation
  • Apparel Management
  • Grower Management
  • Health and Safety
  • OneView Reporting
  • Distribution Management
  • Quality Management
  • Manufacturing Management
  • Project Management
  • Financial Management
  • Foundation
  • Human Resources Management
  • Payroll and Expense Management
SpinnakerSupport Guarantee Logo

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

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READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.