Siebel CRM Third-Party Support

Maintain the Value and Extend the Life of Your Oracle Siebel CRM Investment

Keep your Siebel CRM applications running smoothly, securely, and in compliance with Oracle Siebel Support. When switching to Spinnaker Support, Oracle Siebel customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. As a leading global provider of third-party Oracle support, our team partners with your organization to help you make the most of your Siebel CRM for as long as you need it.

Why Replace Oracle-Provided Support with Third-Party Siebel CRM Support

Oracle Support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and systems like Siebel CRM. Thousands of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party Oracle Siebel Support because Oracle: 

  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds far too slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or unready cloud products.

Dive Deeper



Compare Support Models

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current environment. We call it “support that is actually supportive.”

2021 Gartner Research

Gartner ReportAddress Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices 

In this time of flat or reduced budgets, business leaders are struggling to reduce their largest IT costsSpending for on-premises software maintenance and support is especially challenging, as it typically increases annually while the received benefits decrease over time. 

For procurement and IT leaders, we recommend this research on several often-overlooked options – including third-party support – that can reset the balance between support cost and benefits. 

Download Now

The Advantages of Third-Party Oracle Siebel CRM Support

Spinnaker Support replaces Oracle’s ongoing Siebel support, delivering superior support, more efficiently, at a dramatically reduced price.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

Our large, knowledgeable and