SAP BI Components Third-Party Support

Affordable Support for SAP’s Business Intelligence (BI) Products

Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Intelligence components. Spinnaker Support currently services medium to large size enterprises running tools including SAP Business Warehouse (BW), SAP BW on HANA, SAP BW/4HANA, and SAP BusinessObjects (BOBJ), with thousands of professional users globally spanning more than 100 countries.

Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and highly personalized service.

Your operations rely heavily on tools such as BW, BOBJ, and Crystal Reports to transform raw data into insights and actions that advance your business. With third-party SAP support, you gain high responsiveness and faster problem resolution when problems do arise.

Third-party SAP BI component support lets you remain on your existing versions for as long as needed regardless of whether the product version remains covered by SAP Support. When you eventually upgrade, move to the cloud, or migrate away from your current products, can rely on our expert technology advisory services.

Why Replace SAP-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should drain your IT budget. Expert assistance is critical to dealing with unplanned technology issues, and that service should be fairly priced.

Unfortunately for organizations running stable BI components like Business Warehouse and BusinessObjects, SAP Support has turned towards a self-service model with slow response times and little value. SAP is always prepared to upgrade you to new versions like BW/4HANA or have you invest even more to migrate to another product. But if you are not yet ready for an upgrade or wish to implement your technology roadmap at your own pace, then third-party SAP support is well worth considering.

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Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to our third-party alternative because SAP: 

  • Raises support fees each year by 2-4%, with no material benefits. 
  • Has moved to a primarily self-service model instead of immediate, live assistance. 
  • Does not assist with customizations and integrations. 
  • Responds far too slowly to P2 and P3 issues. 
  • Tries to force them into unjustifiable upgrades or expensive cloud products. 

Third-party software support emphasizes more proactive and comprehensive service for SAP software issuesSkilled engineers respond in minutes to your support ticket. They know youunderstand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.  

Gartner Peer Insights

“Spinnaker has been a breath of fresh air providing break/fix support for our SAP systems, including BW and BPC. Over the past two years, they have been very responsive and provided great support for our normal unknowns and T&M projects.”

– Services Industry, Read the full review!

The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.

The Advantages of Third-Party Support for SAP BI Components 

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced priceBut if your enterprise is understaffed, strapped for time, or lacking advanced SAP reporting skills, then you can benefit from Spinnaker Support’s third-party support. 

Organizations choose Spinnaker Support because we: 

  • Immediately reduce the cost of support fees by an average of 62%  
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers 
  • Supply more comprehensive coverage, including for customizations and interoperability issues 
  • Help extend the life of stable, customized, and productive applications, for as long as you need 
  • Offer flexible commercial terms that match your licenses and business needs 
  • Provide a safe haven until other BI solutions become right for your business 

Our global team supports a wide range of SAP products spanning applications, databases, and the surrounding technologies to help ensure ongoing interoperability.  

Our large, knowledgeable, and award-winning team of support engineers addresses virtually anything with SAPOur SAP engineers average over 19 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex issues. 

Included in Our Standard Agile PLM Support:

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General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

“The support engineers are responsive, efficient, and engaged directly in resolving our issues. They don’t respond with stall tactics or try to push unneeded patches to ‘try’ and resolve issues, like SAP support.” 

Ajith Kumar, Senior Manager, Autodesk - Read the Case Study

What We Support

As a third-party vendor supporting instances of SAP BI Components, we are uniquely positioned to provide services around legacy products in various configurations: 

  • Supported Products

    • SAP Business Warehouse (BW) 7.0 and later 
    • SAP BusinessObjects (BOBJ) XI R3.1 and later 
    • SAP Business Intelligence (BI) 
    • SAP BW/4HANA 
    • Analytics Hub 
    • Crystal Reports 
    • Lumira 
    • OpenText 

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