What Is Third-Party Support – and Why Is It Better for Your Business?
Third-party support is a direct replacement of SAP-provided support. It’s a proactive, efficient way to solve issues faster while simultaneously slashing costs.
Publisher support has advantages immediately after implementation but loses value over time as service levels drop while annual support contract costs rise. You should be able to extend the life of your SAP technology for as long as possible – without having to upgrade. Spinnaker Support is dedicated to helping you achieve this.
- Our Approach
- The Features
Because our assigned team of engineers takes the time to become fully familiar with your unique business goals and existing technology, we can quickly develop and implement lasting solutions for a fraction of the time and expense.
Transitioning to third-party SAP support is the most direct route to significantly reducing your IT budget while improving response times and achieving the service quality you deserve.
- 24/7/365 SAP support from experts
- Custom code support
- Interoperability support
- Global tax & regulatory compliance
- Full stack intrusion detection, virtual patching, and compensating controls
- Lifetime support for as long as you are using your current version
- Expert advisory services
- Usage-based pricing model
5 Steps for a Fast Transition to Third-Party Oracle & SAP Support
Learn about how to develop a rapid action plan for responsibly transitioning away from costly publisher support to proven third-party SAP support.Learn More
Why Our Customers Switch and Stay with Spinnaker Support
Learn how switching away from SAP’s ticket system to Spinnaker Support’s proactive third-party support transformed the support experience for this premium bakery supplier.