ON-DEMAND WEBINAR

Navigating the SAP Maze:
Overcoming Challenges, Budget Constraints, and Upgrade Pressures

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ON-DEMAND WEBINAR

Navigating the SAP Maze: Overcoming Challenges,
Budget Constraints, and Upgrade Pressures

WATCH NOW
Overcome Your SAP Frustrations

Unlock more value from your on-premise enterprise or infrastructure product set by leaving SAP’s limiting support contracts behind. Turn to an experienced third-party SAP support team for superior service at a fraction of the cost.

Third-party support

SAP Business Suite & Apps
Third-party support

SAP BI Components
Third-party support

SAP Databases & Technology
Third-party support

SAP Sybase/ASE
What Is Third-Party Support – and Why Is It Better for Your Business?

Third-party support is a direct replacement of SAP-provided support. It’s a proactive, efficient way to solve issues faster while simultaneously slashing costs.

Publisher support has advantages immediately after implementation but loses value over time as service levels drop while annual support contract costs rise. You should be able to extend the life of your SAP technology for as long as possible – without having to upgrade. Spinnaker Support is dedicated to helping you achieve this.

  • Our Approach
  • The Features

Because our assigned team of engineers takes the time to become fully familiar with your unique business goals and existing technology, we can quickly develop and implement lasting solutions for a fraction of the time and expense.

Transitioning to third-party SAP support is the most direct route to significantly reducing your IT budget while improving response times and achieving the service quality you deserve.

  • 24/7/365 SAP support from experts
  • Custom code support
  • Interoperability support
  • Global tax & regulatory compliance
  • Full stack intrusion detection, virtual patching, and compensating controls
  • Lifetime support for as long as you are using your current version
  • Expert advisory services
  • Usage-based pricing model
A fully integrated suite of support offerings and features
SPINNAKER OFFERINGS

Spinnaker Support

Premier, personalized third-party support for
enterprise software

Spinnaker Managed ServicesTM

Managed services to offload IT operations, augment
staff, and fill capability gaps
SPINNAKER FEATURES

Spinnaker ShieldTM

Proactive full-stack security and vulnerability
protection

Spinnaker IntelligenceTM

AI tools designed to identify issues faster

Spinnaker LinkTM

Interoperability services for the IT ecosystem
Undeniable Cost Savings

See how much your company could save when you switch away from SAP-provided support to a dedicated third-party support partner like Spinnaker Support.

Calculate Your Savings
Why Our Customers Switch and Stay with Spinnaker Support

Learn how switching away from SAP’s ticket system to Spinnaker Support’s proactive third-party support transformed the support experience for this premium bakery supplier.

CSM Bakery Former SAP Support Customer Testimonial

Comprehensive Third-Party SAP Support Services

Rapid response times, ISO-certified processes, and focused attention from our experienced engineers help you maximize your SAP application performance.

Support Service

Break/Fix Services

You deserve support that addresses the root of the problem, whether it’s in standard code, custom code, or interfaces. Our end-to-end third-party SAP support services do just that.
Support Service

Global Tax & Regulatory Compliance

Minimize risk by keeping pace with tax and regulatory changes. We provide timely GTRC information and updates for your applications and jurisdictions.
Support Service

Security & Vulnerability Management

Spinnaker Support’s proven Seven-Point Security Solution addresses vulnerabilities and categories of weakness while creating a stronger overall technology framework.
Support Service

Technical Advisory Services

Work through complex interoperability planning, cloud migration, and other strategic issues armed with impartial insight from experts who have seen this before.
Support Service

General Inquiry & Advisory

Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.
SpinnakerSupport Guarantee Logo
Introducing the First-Ever
Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Get the Details
THE KNOWLEDGE CENTER

Blog

Experience A Year of SAP Third-Party Software Support

Blog

Top-20 RFP Questions to Ask When Evaluating Third-Party Oracle and SAP Software Support Providers

Blog

Extend the life of ECC with third-party support

Brochure

SAP Databases and Technology – Third-Party Support
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READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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