Oracle PeopleSoft Third-Party Support

Comprehensive, Responsive, and Affordable Support for Oracle’s PeopleSoft

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle’s PeopleSoft Enterprise Applications. Spinnaker Support’s third-party PeopleSoft support replaces Oracle-provided support for at least half the cost and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, customers with HCM, FMS, and other PeopleSoft modules gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their stable applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

Why Replace Oracle-Provided Support with Third-Party Support

Support for your complex business software is a mandatory expense, but not one that should put your IT budget in a hole. It’s critical to have 24/7 expert assistance to handle unplanned application issues, and support services should be comprehensive and fairly priced.

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.

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Compare Support Models

Third-party support is especially beneficial for enterprises that run legacy on-premise software systems like PeopleSoft. All PeopleSoft products – except those few final versions exempted for Continuous Innovation – have been moved to Oracle’s “indefinite” Sustaining Support model.

As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive and limited type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates. A majority of our Oracle customers come to Spinnaker Support because they recognize Sustaining Support for PeopleSoft as the raw deal that it is.

As Oracle’s focus has shifted to cloud, PeopleSoft users are concerned about the future of their on-premise applications. In contrast, Spinnaker Support is intensely focused only on the quality and value of individualized customer service for your current PeopleSoft products. We call it “support that is actually supportive.”

Cut the Cord from Oracle-Provided Support

Cut the Cord from Oracle-Provided Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle support.

Our whitepaper, “Cut the Cord from Oracle-Provided Support,” explores the advantages of switching to third-party support, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to retain Oracle-provided support.

Download the Whitepaper

The Advantages of Third-Party PeopleSoft Support

Many organizations have reaped great value from their stable, customized PeopleSoft solutions. They are not immediately interested in spending the capital to upgrade PeopleSoft or migrate and standardize on Oracle’s Managed Cloud Services offering. Instead, they feel a growing concern with Oracle’s lack of commitment to enhance and support current on-premise modules.

These same companies are relieved to find that Spinnaker Support’s PeopleSoft support is purpose-built to deliver more responsive, comprehensive, and affordable service for their enterprise applications and technologies. Spinnaker Support has no term limitations on support. And when companies do want to consider the next step on their strategic product road map, Spinnaker Support includes technology advisory services as a part of their standard support.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

We have built and retained large, knowledgeable teams of PeopleSoft support engineers to address technical issues and your associated technology stack. Our engineers average over 19 years of experience and help fill your knowledge gaps, ease your staffing constraints, and provide expert assistance for complex product and technology issues.

Included in Our Standard PeopleSoft Support:

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General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant process efficiencies. The additional value of the advisory services has saved us time and afforded us substantial cost savings on consulting and implementation fees.”

What We Support

As a third-party vendor supporting PeopleSoft customers, we are uniquely positioned to provide services across the entire product suite:

  • Releases Supported

    • PeopleSoft 7.x, 8.x and 9.x
  • Product Lines Supported

    • Human Capital Management (HCM), excluding payroll tax and regulatory or Cobol updates
    • Financial Management Solutions (FMS)
    • Supplier Relationship Management (SRM)
    • Enterprise Services Automation (ESA)
    • Supply Chain Management (SCM)
    • PeopleTools and Technology

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