Third-party support is especially beneficial for enterprises that run legacy on-premise software systems like PeopleSoft. All PeopleSoft products – except those few final versions exempted for Continuous Innovation – have been moved to Oracle’s “indefinite” Sustaining Support model.
As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive and limited type of support with the least value to offer to end-users. Sustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates. A majority of our Oracle customers come to Spinnaker Support because they recognize Sustaining Support for PeopleSoft as the raw deal that it is.
As Oracle’s focus has shifted to cloud, PeopleSoft users are concerned about the future of their on-premise applications. In contrast, Spinnaker Support is intensely focused only on the quality and value of individualized customer service for your current PeopleSoft products. We call it “support that is actually supportive.”