Oracle Retail Third-Party Support 

Comprehensive, Responsive, and Affordable Support for the Oracle Retail Suite

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Retail (Retek)Spinnaker Support’s third-party Oracle Retail support replaces Oracle’s annual support. Third-party support is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service. 

When switching to Spinnaker Support, Oracle Retail customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud. 

The Retail product line is expansive, and Spinnaker Support offers support for Retail MerchandisingRetail Planning, Retail Supply Chain, and more. We can support these products stand-alone or in combination with other applications that connect to Oracle retail, including Oracle Database, Fusion Middleware, and Oracle Technology.  

Why Replace Oracle-Provided Support with Third-Party Support

While software support is a mandatory expense, it should not put your IT budget in a hole. It’s critical to have 24/7 expert assistance to handle unplanned application issues, and that service should be fairly priced. 

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Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because: 

  • Oracle support fees rise each year by 2-4%, with no material benefits. 
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance. 
  • Oracle does not assist with customizations and integrations. 
  • They are tired of the long delay for responses of P2 and P3 issues. 
  • They feel forced into unjustifiable upgrades or unready cloud products. 

Third-party support is especially beneficial for enterprises that run the Oracle Retail (Retek) Suite. Most Oracle Retail products of version 13.4 and earlier no longer qualify for Oracle Premier Support. They have now moved to Oracle’s Sustaining Supportthe most expensive type of support with the least value to offer to end-users (no new updates, certifications, security patches, fixes, or tax and regulatory updates).  

A majority of our Oracle Retail customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is. While Oracle focuses on selling more software and moving you to the latest release or Oracle Retail Cloud Service, Spinnaker Support is intensely focused on delivering high-qualityindividualized customer service for your current Oracle Retail products. We call it “support that is actually supportive.