Extend the Life of Your Oracle ATG Web Commerce and Oracle Endeca Applications – and Realize Significant Savings

Spinnaker Support is a leading global provider of third-party support for enterprises running ATG Web CommerceEndeca, and Oracle Commerce (the combined applications)Spinnaker Support’s third-party software support replaces Oracle’s annual support. Third-party support is always at least half the cost of Oracle-provided support and provides more services through an assigned support team and highly personalized service. 

When switching to Spinnaker Support, ATG Web Commerce and Endeca customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current on-premise software release indefinitely.  

We can support these products stand-alone or in combination with our support of other applications, such as Oracle Database, Fusion Middleware, Siebel CRM, and E-Business Suite. Customers trust us to keep their applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud. 

Why Replace Oracle-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should put your IT budget in a hole. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced. 

Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided Support to our third-party alternative because: 

  • Oracle support fees rise each year by 2-4%, with no material benefits. 
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance. 
  • Oracle does not assist with customizations and integrations. 
  • They are tired of the long delay for responses of P2 and P3 issues. 
  • They feel forced into unjustifiable upgrades or unready cloud products. 

Dive Deeper

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Third-party support is especially beneficial for enterprises that run ATG Web Commerce, Endeca, and Oracle Commerce. Most ATG and Endeca products have moved to Oracle’s limited Sustaining Support model, and no versions of Oracle Commerce qualify for Oracle Premier Support.  

As the final stage of Oracle’s Lifetime Support, Sustaining Support is the most expensive type of support with the least value to offer to end-usersSustaining Support excludes any new updates, certifications, security patches, fixes, or tax and regulatory updates. A majority of our Oracle customers come to Spinnaker Support because they recognize Oracle Sustaining Support for the raw deal that it is. 

While Oracle focuses on selling more software and moving you to the latest release or Oracle Commerce Cloud, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Hyperion products. We call it “support that is actually supportive.