Third-Party Software Support Defined

Third-party support is a direct replacement of vendor support by a company that is not the original software publisher. In relation to Oracle and SAP, third-party support is always at least half the cost, extends the life of your stable, on-premise system, and typically provides more services through a designated team.

You are already familiar with the concept of third-party support — as a consumer. You may prefer a specialist (third party) to service your car in place of the dealer, and you likely call a third-party when it’s time to repair your washer, dryer, refrigerator, or home computer. They are trustworthy specialists who offer convenience and cost savings.

Third-party software support has existed for more than fifteen years. While it began with specific Oracle applications (JD Edwards, Peoplesoft, and Siebel), third-party support is now available for virtually any Oracle or SAP on-premise enterprise or infrastructure product set – including the newest release versions. Most third-party support vendors have teams of highly experienced engineers from consultancies, integrators, customers or the software vendors themselves.

2021 Gartner Research

Gartner ReportAddress Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices 

In this time of flat or reduced budgets, business leaders are struggling to reduce their largest IT costsSpending for on-premises software maintenance and support is especially challenging, as it typically increases annually while the received benefits decrease over time. 

For procurement and IT leaders, we recommend this research on several often-overlooked options – including third-party support – that can reset the balance between support cost and benefits. 

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Gartner, Address Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices, 29 November 2019, Rob Wilkes, Lori Samolsky GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. 

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