60%

Average savings on support fees

Comprehensive, Responsive, and Affordable Oracle Demantra Support

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle Demantra for demand management and supply chain management. Our software support replaces Oracle’s annual maintenance and support service. With Spinnaker you can expect to save an average of 60% on support fees, receive a more comprehensive and responsive service from a highly personalized team, all while remaining on your current on-premise software release indefinitely.

Customers trust us to keep their applications running smoothly, securely, and in compliance, as well as assisting them in navigating their journey from on-premise to hybrid to cloud.

Get Started

What We Support

As a third-party vendor supporting Demantra customers, we are uniquely positioned to provide services across the entire product suite:

  • Applications Supported
  • Demand Management
  • Predictive Trade Planning and Optimization
  • Real-Time Sales & Operations Planning

Our Global Oracle Demantra Support Includes:

While you can’t predict every issue that will arise, you can ensure you’re prepared. Our third-party support for Oracle Demantra includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your Oracle applications with rapid response times, ISO-certified processes, and individualized attention and service.
Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.

Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.

Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

General Inquiry & Advisory

Have questions about your existing (or anticipated) functionality or configurations? Our experts are happy to share their unbiased insight and advice.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

Scroll Right »
 

Spinnaker Support

Oracle
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started > 

Ultimate Support Guarantee

Switching from Oracle to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

Get the Details