JD Edwards Third-Party Support Services

The JD Edwards Application Support You Deserve

Spinnaker Support’s JD Edwards third-party software support and maintenance replaces Oracle’s annual support for less than half the cost. With Spinnaker Support, customers enjoy more responsive and comprehensive services with an assigned, exclusive team of support experts. JD Edwards customers receive break/fix services, custom security fixes, general inquiry support, tax and regulatory compliance updates, and technical advisory services so that they can remain on their current software release indefinitely.

Why Replace Oracle-Provided JDE Support with Third-Party Support

As of March 2020, all versions of JD Edwards products – with the exceptions of EnterpriseOne 9.2 and World A9.4 – are on Oracle Sustaining Support. This change means no new updates, fixes, security alerts, data fixes, critical patch updates, upgrade scripts, and tax, legal, and regulatory updates will be made.

If you are on Oracle’s Sustaining, Extended, or Premier Support, there’s no denying it’s expensive and limited, especially when it comes to JD Edwards support. That’s why now is the perfect time to break Oracle’s grip on your enterprise software.

Hundreds of global enterprises in nearly every industry have already migrated away from Oracle-provided JDE Support to our third-party support alternative because:

  • Oracle support fees rise each year by 2-4%, with no additional benefits.
  • Oracle increasingly demands that your resources fend for themselves using a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • Oracle customers experience long delays for responses of P2 and P3 issues.
  • Customers feel forced into costly upgrades or unready cloud migrations they do not want.

Dive Deeper

Compare Support Models

Spinnaker Support’s third-party JD Edwards support emphasizes a more proactive and comprehensive JDE service. Engineers focus on resolving your issues more quickly, regardless of the source or which skill sets are required to address a solution. While Oracle focuses on selling more software – while making 94% gross margin on your support fees, Spinnaker Support is intensely focused on the quality and value of customer service for the products you run today.

Click for JD Edwards Full Infographic

Your One-Stop Service Shop for JD Edwards

Spinnaker Support delivers third-party support, CNC and application managed services, consulting, and even “read-only” support – for enterprises that run JD Edwards software. What does a “one-stop JDE service shop” look like? Review this infographic to see what Spinnaker Support offers your organization.

JD Edwards Support Infographic

The Advantages of Third-Party JD Edwards Support

For more than a decade, Spinnaker Support has been widely regarded as one of the most important and trusted JD Edwards support providers in the world. We have built and retained large, knowledgeable teams of support engineers, CNC and application specialists, and developers to address virtually anything JDE from World to EnterpriseOne to IBM Blue Stack to Cloud.

Customers trust Spinnaker Support to keep their JD Edwards implementations running smoothly, securely, and in compliance. We help customers navigate their strategic IT roadmap, whether that’s to the cloud or to another solution.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support and maintenance fees by an average of 62%
  • Deliver responses in < 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

Included in Our Standard JD Edwards Support:

(click the icons to learn more)

General Inquiry Support
Global Tax & Regulatory Compliance Services
Security & Vulnerability Management
Technology Advisory Services

Customer-First Support for a Fraction of the Cost

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. With such a partnership, customers always get 24x7x365 coverage to ensure their JDE applications run at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

“We always received the highest level of service from Spinnaker Support. We had a production down situation late on a Friday evening, received a call back within 15 minutes, and the support engineer stayed with us until the issue was completely resolved at 2:00 am. Wish we would have made the move to Spinnaker Support years earlier!”

Sherry Hunyadi, Vice President of IT, Layne Christensen - Read the Case Study

What We Support

As a third-party support provider supporting hundreds of JDE instances, we are uniquely positioned to provide services for legacy products in various configurations:

  • Versions, Releases & Editions

    • EnterpriseOne: 8.9, 8.10, 8.11, 8.11SP1, 8.12, 9.0. 9.1 and 9.2; All Updates and Tools Releases
    • World: A7.3, A8.1, A9.1, A9.2, A9.3, and A9.4; All Cumulative Updates
    • OneWorld: B7.331, B7.332, B7.333 (Xe) and ERP8.0; All Updates and Service Packs
  • Supported Product Areas

    • Asset Lifecycle Management CRM and Order Management
    • Financial Management
    • Human Capital Management
    • Manufacturing and Supply Chain
    • Procurement
    • Project Management
    • Warehouse and Transportation
  • Supported Industries

    • Aerospace and Defense
    • Agriculture and Growers
    • Apparel
    • Communications
    • Engineering and Construction
    • Consumer Goods
    • Healthcare
    • High Technology
    • Industrial Manufacturing
    • Life Sciences
    • Natural Resources
    • Real Estate
    • Retail
    • Transportation
    • Utilities
    • Wholesale Distribution
    • And more…

Next Steps

JDE Managed Services

Case Studies

Resource Library