The JD Edwards Application Support You Deserve

Spinnaker Support’s JD Edwards third-party software support and maintenance replaces Oracle’s annual support for less than half the cost. With Spinnaker Support, customers enjoy more responsive and comprehensive services with an assigned, exclusive team of support experts. JD Edwards customers receive break/fix services, custom security fixes, general inquiry support, tax and regulatory compliance updates, and technical advisory services so that they can remain on their current software release indefinitely.

We Support:

  • EnterpriseOne: 8.9, 8.10, 8.11, 8.11SP1, 8.12, 9.0. 9.1 and 9.2; All Updates and Tools Releases
  • World: A7.3, A8.1, A9.1, A9.2, A9.3, and A9.4; All Cumulative Updates
  • OneWorld: B7.331, B7.332, B7.333 (Xe) and ERP8.0; All Updates and Service Packs
  • Asset Lifecycle Management CRM and Order Management
  • Financial Management
  • Human Capital Management
  • Manufacturing and Supply Chain
  • Procurement
  • Project Management
  • Warehouse and Transportation
  • Aerospace & Defense
  • Agriculture and Growers
  • Apparel
  • Communications
  • Engineering & Construction
  • Consumer Goods
  • Healthcare
  • High Technology
  • Industrial Manufacturing
  • Life Sciences
  • Natural Resources
  • Real Estate
  • Retail
  • Transportation
  • Utilities
  • Wholesale Distribution
  • And more…

Advantages of Spinnaker Support

Responsive Service

Responses in < 15 minutes, from Level 4 senior support engineers

Comprehensive Support

Covers security, custom code, interoperability, tax & regulations, and more

Immediate Cost Savings

Average 62% hard savings, with more soft savings possible

Flexible Contract Terms

Pay for licenses you use, modify scope as business conditions change

Additional Assistance

We also offer a tailored set of managed services and consulting

Why Replace Oracle-Provided JDE Support with Third-Party Support

As of March 2020, all versions of JD Edwards products – with the exceptions of EnterpriseOne 9.2 and World A9.4 – are on Oracle Sustaining Support. This change means no new updates, fixes, security alerts, data fixes, critical patch updates, upgrade scripts, and tax, legal, and regulatory updates will be made.

If you are on Oracle’s Sustaining, Extended, or Premier Support, there’s no denying it’s expensive and limited, especially when it comes to JD Edwards support. That’s why now is the perfect time to break Oracle’s grip on your enterprise software.

Hundreds of global enterprises in nearly every industry have already migrated away from Oracle-provided JDE Support to our third-party support alternative because:

  • Oracle support fees rise each year by 2-4%, with no additional benefits.
  • Oracle increasingly demands that your resources fend for themselves using a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • Oracle customers experience long delays for responses of P2 and P3 issues.
  • Customers feel forced into costly upgrades or unready cloud migrations they do not want.

Spinnaker Support’s third-party JD Edwards support emphasizes a more proactive and comprehensive JDE service. Engineers focus on resolving your issues more quickly, regardless of the source or which skill sets are required to address a solution. While Oracle focuses on selling more software – while making 94% gross margin on your support fees, Spinnaker Support is intensely focused on the quality and value of customer service for the products you run today.

Click for JD Edwards Full Infographic

Your One-Stop Service Shop for JD Edwards

Spinnaker Support delivers third-party support, CNC and application managed services, consulting, and even “read-only” support – for enterprises that run JD Edwards software. What does a “one-stop JDE service shop” look like? Review this infographic to see what Spinnaker Support offers your organization.

LEARN MORE

Side-by-Side Comparison of Oracle & Spinnaker Support

Thousands of global enterprises in nearly every industry are migrating away from Oracle-provided support to Spinnaker Support because:

Comparison of Third-Party Support and Oracle Support

Gartner Peer Insights

We chose Spinnaker Support for their strong reputation and the expertise towards JD Edwards. Their support team is great and effective in issue tracking. Spinnaker Support has people who know the product quite well and can help us immediately.” 

– Services Industry, Read the full review!

The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates. 

Included in Our Standard Oracle JD Edwards Support:

Break/Fix

Standard to our third-party support, Spinnaker Support delivers diagnostic services, product fixes, performance management, and/or operational workarounds for software issues for standard and custom code and integrations.

General inquiry

Included with third-party support, Spinnaker Support answers general inquiries related to the products that we support for your organization.

Global tax & regulatory compliance
Standard to our third-party support, Spinnaker Support alleviates the challenges of tax, legal, and regulatory requirements by continually researching, monitoring, and gathering specific requirements on behalf of our customers.
Security & vulnerability protection

Standard to our third-party support, Spinnaker Support delivers a Seven-Point Security Solution based around the core concepts of Discover, Harden, and Protect for your data and critical system security.

Technology advisory services

Included with third-party support, Spinnaker Support provides technology advisory services on a wide variety of topics. These services are an opportunity for customers to benefit from our extensive experience helping to solve similar issues for hundreds of other organizations.