For supported products, we answer general inquiries related the usage and configuration of standard (out-of-the-box) software, tools and applications.
Included with third-party support, Spinnaker Support answers general inquiries related to the products that we support for your organization.
Spinnaker Support offers customers access to our extensive network and technical experience so that they have someone to turn to with ongoing questions about the technology for which we are providing support.
General inquiry helps to cover your needs when you have questions such as:
- “What do you think of…?”
- “Have you ever seen…”
- “How might I…?”
- “Do you think this could work…?”
A distinct advantage of Spinnaker Support’s third-party support is that we act as members of your team, as partners in helping you to get the most out of your applications and systems. In comparison, Oracle and SAP deflect general inquiries to searches of their online knowledgebase.