60%

Average savings on support fees

Trusted support for your SAP Databases for now and the future

Our trusted expertise ensures your SAP infrastructure runs smoothly, securely, and in compliance while you maintain control of your technology roadmap.

Our customers trust us not just to maintain their current environments, but to guide strategic decisions – whether optimizing on-premise systems, planning hybrid architectures, integrating agentic AI capabilities, or modernizing to cloud when timing aligns with business priorities.

You gain comprehensive support for your chosen databases and technologies for as long as you need them, even for products SAP no longer covers, ensuring operational excellence today while positioning your infrastructure for AI-enabled transformation tomorrow.

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Experience Superior Support & Savings

Spinnaker Support delivers superior SAP expertise more efficiently and at a 60% average lower cost than vendor maintenance – optimizing your existing environment while freeing resources for strategic priorities. Whether your enterprise needs specialized SAP skills, faces staffing constraints, or requires faster response times than SAP’s self-service model provides, our trusted third-party support ensures operational excellence without the vendor upgrade pressure.

Our global team supports SAP applications, databases, and surrounding technologies to maintain seamless interoperability and business continuity. With an average of 20+ years of SAP experience, our award-winning engineers bring deep technical knowledge to complex challenges – filling skill gaps, resolving critical issues faster, and proactively optimizing your infrastructure for long-term performance and security.

Organizations choose Spinnaker Support because we:

  • Immediately reduce support costs by an average of 60%
  • Our level 4 senior engineers deliver responses in under 15 minutes
  • Deliver comprehensive coverage, customizations, and interoperability
  • Prolong the life of stable, customized, and productive applications
  • Offer flexible commercial terms that align with your business needs
  • Protect your data until other solutions align with your business

Our Standard Support Includes:

It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your applications with rapid response times, ISO-certified processes, and individualized attention and service.
Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.
Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.
Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support

SAP's Support
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot RequiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade right made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
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What We Support

As a third-party vendor supporting instances of SAP Databases and Technology, we are uniquely positioned to provide services around legacy products in various configurations:

  • Supported Databases
  • Supported Technologies Include
  • Other Supported SAP Categories
  • SAP HANA
  • SAP Sybase / IQ / ASE
  • Oracle Runtime Database
  • SAP MaxDB
  • Microsoft SQL Server
  • IBM Db2
  • SAP NetWeaver
  • SAP Enterprise Portal
  • Process Integration XI / PI / PO
  • Access Control
  • ABAP
  • Application Interface Framework
  • Fiori
  • Landscape Transformation
  • Replication Server
  • SQL Anywhere
  • And more
  • SAP Business Suite & Applications
  • SAP BI Components
  • SAP Sybase / ASE

The Knowledge Center

Brochure

SAP Databases and Technology – Third-Party Support
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