60%

Average savings on support fees

Trusted Support for SAP’s Business Intelligence (BI) Products

Spinnaker Support is a leading provider globally of third-party support and expert services for SAP Business Intelligence components. We service medium to large enterprises running tools including SAP Business Warehouse (BW), SAP BW on HANA, SAP BW/4HANA, and SAP BusinessObjects (BOBJ), spanning over 100 countries.

Our third-party SAP BI component support enables you to remain on your existing versions for as long as needed—optimizing performance and security while you evaluate your modernization path.

Whether you’re planning cloud migration, exploring agentic AI integration, or transitioning to next-generation analytics platforms, our expert technology advisory services help you modernize strategically on your timeline, not SAP’s upgrade cycle.

Talk to an SAP Support Expert Today

Trusted Enterprise Support

Spinnaker Support delivers trusted, secure SAP support that is strategically focused on your business needs. Whether your enterprise is understaffed, time-constrained, or needs advanced SAP expertise, our third-party support optimizes your existing environment while freeing resources for modernization initiatives.

Our global team supports SAP applications, databases, and surrounding technologies to ensure ongoing interoperability and operational resilience. With an average of 20+ years of SAP experience, our award-winning engineers fill knowledge gaps, ease staffing constraints, and resolve complex issues faster than SAP’s self-service model – so you can focus on strategic priorities, not firefighting support tickets.

  • Immediately reduce support costs by an average of 60%
  • Our level 4 senior engineers deliver responses in under 15 minutes
  • Deliver comprehensive coverage, customizations, and interoperability
  • Prolong the life of stable, customized, and productive applications
  • Offer flexible commercial terms that align with your business needs
  • Protect your data until other solutions align with your business

Ultimate Support Guarantee

Switching to SAP third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

Learn More about our Support Guarantee

The Benefits of Third-Party Support

Software support is essential, but it shouldn’t monopolize your budget. Expert assistance for unplanned technology issues should be both responsive and affordable – not a barrier to innovation.

For organizations running stable BI components like Business Warehouse and BusinessObjects, SAP Support has shifted to a self-service model with slow response times and diminishing value. If you’re not ready to upgrade – or want to modernize strategically while optimizing your current environment our trusted third-party SAP support delivers expert assistance, faster response times, and the flexibility to implement your technology roadmap on your terms, not SAP’s upgrade cycle.

Global enterprises across all industries have migrated to our trusted support to allow them to:

  • Reduce operational costs
  • Extend the life of their SAP investments
  • Receive responsive, expert-led support

Our Standard Support Includes:

It’s impossible to predict every issue you will face, but you can make sure you’re prepared. Our third-party support includes comprehensive services tailored to your needs.

Support Service

Break/Fix

Maximize the performance of your applications with rapid response times, ISO-certified processes, and individualized attention and service.
Support Service

Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.
Support Service

Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.
Support Service

Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.
Support Service

Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.

Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support

SAP's Support
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot requiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade rights made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
 Talk to an SAP Support Expert 

What We Support

  • Supported Products
  • Other Supported SAP Categories
  • SAP Business Warehouse (BW) 7.0 and later
  • SAP BusinessObjects (BOBJ) XI R3.1 and later
  • SAP Business Intelligence (BI)
  • SAP BW/4HANA
  • Analytics Hub
  • Crystal Reports
  • Lumira
  • OpenText

The Knowledge Center

Webcast

Know Your Support Options: SAP Annual Renewal

Brochure

SAP BI Components – Third-Party Support
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