60%

Average savings on support fees

Comprehensive, Responsive, and Affordable Support

Spinnaker Support is a leading global provider of third-party support for enterprises running Oracle’s PeopleSoft Enterprise Applications. Spinnaker Support’s third-party PeopleSoft support replaces Oracle-provided support for at least half the cost and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, customers with HCM, FMS, and other PeopleSoft modules gain more comprehensive and responsive service, save an average of 60% on their support fees, and can remain on their current on-premise software release indefinitely. Customers trust us to keep their stable applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

Get Started
What We Support

As a third-party vendor supporting PeopleSoft customers, we are uniquely positioned to provide services across the entire product suite:

  • Releases Supported
  • Product Lines Supported
  • PeopleSoft 7.x, 8.x and 9.x
  • Human Capital Management (HCM), excluding payroll tax and regulatory or Cobol updates
  • Financial Management Solutions (FMS)
  • Supplier Relationship Management (SRM)
  • Enterprise Services Automation (ESA)
  • Supply Chain Management (SCM)
  • PeopleTools and Technology

Our Global Oracle PeopleSoft Support Includes:

While you can’t predict every issue that will arise, you can ensure you’re prepared. Our third-party support for Oracle’s PeopleSoft includes comprehensive services tailored to your needs.

Support Service
Break/Fix

Maximize the performance of your Oracle applications with rapid response times, ISO-certified processes, and individualized attention and service.

Support Service
Global Tax & Regulatory Compliance

We maintain your Global Tax and Regulatory Compliance by providing updates for your applications and jurisdictions.

Support Service
Security & Vulnerability Management

Our robust approach to compensating controls addresses vulnerabilities while creating a stronger overall technology framework.

Support Service
Technical Advisory Services

We provide objective insight from seasoned experts to help tackle new or complex issues, like interoperability planning and cloud migration.

Support Service
Archiving Services

Our meticulous onboarding process minimizes disruption and reduces the risk of loss as you transition away from publisher-provided support.
Spinnaker Support vs. Oracle

Think sticking with Oracle-provided support is a smarter strategy? Think again.

Scroll Right »
 
Spinnaker Support
Oracle
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on self-research
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-minutes or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored and done proactivelyNot monitored, request made reactively by customer
Custom Code SupportIncluded for anything that touches the Oracle productNot covered
Interoperability SupportIncludedLimited, depends on release version
Rights to UpgradeAccess to an archive of all upgrade rights, made prior to switchover from OracleIncluded
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Term of SupportLifetime support - for as long as you need your versionNo new fixes or interoperability support after end of standard support
 Let’s Get Started > 
Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

Learn More