Through proven processes, security products, and a staff of industry experts, we continuously investigate issues, harden and protect your application environments, and deliver timely fixes, patches, and remediations.

Standard to our third-party support, Spinnaker Support delivers a Seven-Point Security Solution based around the core concepts of Discover, Harden, and Protect for your data and critical system security.

We treat every reported incident as a P1 ticket, and we respond to every ticket within minutes. Our global security team actively advises on security concerns and monitors and reports on actionable vulnerabilities.

That’s why, in our 2019 Satisfaction Survey, 98% of customers who cited security as an issue reported that their security level was the same or improved after moving to Spinnaker Support.

Spinnaker Support’s Seven-Point Security Solution 

Vulnerabilities and exposures now arise from a variety of external and internal sources, and effective security must address the full technology stack. At Spinnaker Support, we reject the one-size-fits-all patching approach of software publishers and focus instead on working collaboratively with every customer.

From Day 1, our team adheres to a Seven-Point Security Solution, shown below, an established framework that combines proven processes, security products, and a staff of industry experts. Using this, our experts resolve issues as they occur and put in place the tools and procedures you need to proactively maintain secure application environments.

Throughout the customer journey, we continue to discover, harden, and protect data and applications against security issues through the deployment of multiple services and security products. The individual points are as follows:

We investigate issues during customer onboarding and whenever a security concern arises. Discussions focus on a specific issue or explore general, security-related topics. The team advises when you log a security-related ticket and can expand the scope as needed to a full Security Assessment. 

As security topics develop, we author whitepapers and other reference materials for the benefit of all customers. We also develop position papers on specific areas of customer interest such as interoperability and virtualization. 

Our security team will assist with an audit and risk review for your systems. Reports include recommendations on configurations, encryptions, access management, and best practices and guidelines.