Most Oracle and SAP customers create custom functionality to support unique business needs that the software was not originally designed to handle. Many break/fix issues originate in code that users have previously customized – at the application, tools, and database levels.
Unlike Oracle and SAP Support, custom code is not an obstacle for Spinnaker Support. Our engineers troubleshoot and resolve any problems that may be caused by new or existing customizations. If the root cause is the core software code, we will develop a fix for it. If the root cause is with the custom code, we will provide guidance to the changes needed to support the customization.