A global leader in over-the-counter pharmaceuticals relied on its SAP ECC environment to support operations across a large international footprint. As SAP’s 2027 support deadline approached, leadership faced increasing pressure to make costly ERP decisions while continuing to support complex global operations. The organization partnered with Spinnaker Support to preserve operational stability, reduce support costs, and create flexibility for future modernization planning.
The challenge: Balancing Stability, Cost, and Future Readiness
A leading global manufacturer of over-the-counter pharmaceuticals faced growing pressure as support for its legacy ERP system approached end of life. With a substantial international footprint and a complex product portfolio, the company needed a solution that would give leadership time to strategically plan its IT roadmap without straining the budget.
Our approach: Executive Engagement and Customized Support
The manufacturer selected Spinnaker Support based on our proactive executive outreach and our reputation for tailored solutions. Our leadership directly engaged with the manufacturer’s newly appointed CIO, demonstrating our commitment and aligning our support services with their unique needs.
The Solution: Tailored Third-Party Support for SAP
We provided specialized third-party support for their ERP system, covering finance operations and technological applications across numerous countries. This support enabled the manufacturer to defer an immediate migration to a new ERP platform, thus providing the flexibility required to develop a sustainable long-term technology strategy.
The Results: Cost Savings That Support Future Innovation
The partnership delivered approximately $9.02 million in projected savings over the initial three years of the engagement, creating additional resources for future technology investments and strategic initiatives.
In addition to the financial impact, the organization improved overall SAP support quality and responsiveness while preserving stability across a complex global ERP landscape. What began as a support decision evolved into a broader strategy for maintaining flexibility, controlling costs, and creating space for future innovation without compromising operational performance.
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