Global Manufacturer Reduces SAP Support Costs by 71%

A global manufacturing leader and one of the world’s top plastics producers relied on a complex SAP ECC environment to support operations across more than 17 countries. Facing rising support costs and pressure to modernize, the organization partnered with Spinnaker Support to reduce spend, stabilize operations, and preserve flexibility to modernize on its own terms.

The organization needed more than lower support costs. Leadership required a partner capable of supporting a highly customized SAP ECC environment with the stability, responsiveness, and expertise expected by a large global enterprise.

At the same time, the company wanted to remove the burden of SAP’s “forced march” toward RISE and preserve the flexibility to modernize on its own timeline.

Spinnaker Support approached the organization as a strategic partner, not just a replacement support vendor. From the beginning, the focus was on understanding both the technical environment and the business pressures driving the evaluation.

The team quickly built credibility by presenting referenceable enterprise customers of similar size and complexity, demonstrating deep SAP expertise, and proving the ability to support a global footprint. Security was a critical factor in the decision-making process, and executive-level engagement helped address those concerns directly. Spinnaker also differentiated itself through a more flexible and collaborative commercial approach, backed by the Ultimate Support Guarantee, reducing risk and building trust across procurement, technical teams, and executive leadership.

The organization selected Spinnaker Support for third-party SAP support across its SAP ECC environment and related modules. The engagement provided immediate financial relief while improving service quality and responsiveness.

Spinnaker quickly resolved inherited backlog issues and stabilized the environment, allowing internal IT teams to redirect their focus toward more strategic, mission-critical initiatives. Rather than forcing a roadmap decision, Spinnaker gave the organization the freedom to evaluate future modernization options on its own terms.

As the relationship matured, the customer renewed and expanded the partnership to include additional security and managed services capabilities, further strengthening Spinnaker’s role as both a support provider and a strategic operational partner.

Within the first year, Spinnaker Support helped the organization reduce SAP support costs by 71% while improving service quality, strengthening security, and stabilizing the environment.

Beyond the immediate savings, the business impact was significant. Ticket volumes declined over time as underlying issues were proactively resolved. The SAP environment became more stable, internal teams were freed from managing unresolved support issues, and the organization gained the flexibility to plan its modernization journey without external pressure.

The strength of the partnership was validated through renewal and expanded scope, reinforcing Spinnaker’s value as a trusted long-term partner. Today, the engagement stands as a clear example of how organizations can reduce costs, improve service, and preserve strategic flexibility without sacrificing operational stability. This is Assured Independence in action.