Responsive, Comprehensive, and Affordable SAP Business Suite and Business Application Support

Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Suite (ECC) and Business Applications. Spinnaker Support currently services medium to large size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, with thousands of professional users globally spanning more than 100 countries. We support over 120 SAP products and Business Applications, including SAP GRC, SAP HCM, SAP BPC, SAP Hybris, and SAP Ariba.

Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and personalized service.

By switching to third-party support, your organization gains high responsiveness and faster problem resolution when problems do arise. Remain on your existing SAP solutions, like ECC6, for as long as needed and rely on our expert advice when you eventually upgrade, move to the cloud, or migrate away from your current ERP version.

Why Replace SAP-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should put your finances in the red. Expert assistance is critical to dealing with unplanned ERP and technology issues, and that service should be fairly priced.

Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to Spinnaker Support because SAP:

  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.

Dive Deeper

Compare Support Models

Third-party software support emphasizes more proactive and comprehensive service for SAP software issues. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

Ultimate Support Guarantee Spinnaker Support

Introducing the First-Ever Ultimate Support Guarantee

Making the move to third-party support should never be a risk. Our guarantee for new customers addresses your top concerns, whether they’re legal compliance, security, or technical issue coverage. We stand by our customers and behind our record of service.

Learn More