SAP Business Suite & Business Applications
Third-Party Support

Responsive, Comprehensive, and Affordable SAP Business Suite and Business Application Support

Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Suite (ECC) and Business Applications. Spinnaker Support currently services medium to large size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, with thousands of professional users globally spanning more than 100 countries. We support over 120 SAP products and Business Applications, including SAP GRC, SAP HCM, SAP BPC, SAP Hybris, and SAP Ariba.

Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and personalized service.

By switching to third-party support, your organization gains high responsiveness and faster problem resolution when problems do arise. Remain on your existing SAP solutions, like ECC6, for as long as needed and rely on our expert advice when you eventually upgrade, move to the cloud, or migrate away from your current ERP version.

Why Replace SAP-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should put your finances in the red. Expert assistance is critical to dealing with unplanned ERP and technology issues, and that service should be fairly priced.

Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to Spinnaker Support because SAP:

  • Raises support fees each year by 2-4%, with no material benefits.
  • Has moved to a primarily self-service model instead of immediate, live assistance.
  • Does not assist with customizations and integrations.
  • Responds slowly to P2 and P3 issues.
  • Tries to force them into unjustifiable upgrades or expensive cloud products.

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Third-party software support emphasizes more proactive and comprehensive service for SAP software issues. Skilled engineers respond in minutes to your support ticket. They know you, understand your product environment, and focus on resolving your issues more quickly, regardless of the source or what personnel are required to weigh-in on the solution.

SAP Gartner Re-Print

Gartner Research: “Use SAP’s Business Suite 7 Support Extension to Manage Costs and Optimize Your S/4HANA Transition”

Now that SAP has extended Business Suite 7 (ECC) support through 2030, how will you spend the extra time? What new advantages does this offer your organization? 

 We recommend Gartner’s recently released “Use SAP’s Business Suite 7 Support Extension to Manage Costs and Optimize Your S/4HANA Transition. This research covers SAP’s decision to extend Business Suite 7 maintenance through 2030 and recommends ways in which organizations can use this respite to evaluate their support options and SAP S/4HANA business case 

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The Advantages of Third-Party SAP Business Suite Support

Spinnaker Support replaces SAP-provided support in a proven, secure, and smart way – delivering superior service more efficiently, and at a dramatically reduced price. Our global team supports ECC, R/3, NetWeaver, Hybris, HCM, and much moreOur services span applications, databases, and the surrounding technologies to help ensure ongoing interoperability. 

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until other ERP solutions become right for your business

Our large, knowledgeable and award-winning team of support engineers addresses virtually anything with SAP Business Suite and Business Applications. Spinnaker Support SAP engineers average over 19 years of experience filling your knowledge gaps, easing your staffing constraints, and providing expert assistance for complex database and application issues.

Included in Our Standard SAP Business Suite Support:

(click the icons to learn more)

Break/Fix
General Inquiry Support
Global Tax & Regulatory Compliance Services
Security & Vulnerability Management
Technology Advisory Services

Gartner Peer Insights

“We enrolled for Spinnaker Support services to helps us handle several SAP programs technical support. The services they offer for most of our SAP products has been quite impressive and satisfactory.  

– Finance Industry, Read the full review!

The GARTNER PEER INSIGHTS Logo is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights reviews constitute the subjective opinions of individual end-users based on their own experiences and do not represent the views of Gartner or its affiliates.

What We Support

As a third-party vendor supporting instances of SAP Business Suite, we are uniquely positioned to provide services around legacy products in various configurations:

  • Supported Business Suite Products

    • SAP ERP Central Component (SAP ECC) 
    • SAP R/3 
    • SAP Customer Relationship Management (SAP CRM) 
    • SAP Supplier Relationship Management (SAP SRM) 
    • SAP Master Data Management (SAP MDM) 
    • SAP Supply Chain Management (SAP SCM) 
    • SAP Product Lifecycle Management (SAP PLM) 
  • Supported Business Applications

    • SAP Governance, Risk, and Compliance (SAP GRC) 
    • SAP Human Capital Management (SAP HCM) 
    • SAP Business Planning and Consolidation (SAP BPC) 
    • SAP Hybris 
    • SAP Ariba 
    • SAP Master Data Governance (SAP MDG) 
    • SAP Global Trade Services (SAP GTS) 
    • SAP Advanced Planner and Optimizer (SAP APO) 
    • SAP Transportation Management (SAP TM) 
    • SAP Incentive Administration by Vistex 
    • And more 
  • Supported Operating Systems

    • Linux
    • Microsoft Windows
    • HP-UX
    • Solaris
    • IBM AIX

Next Steps

Basis Managed Services