Oracle Fusion Middleware Third-Party Support

Boost Performance and Extend the Value of your Oracle Fusion Middleware

Spinnaker Support is a leading global provider of third-party support and managed services for enterprises running Oracle Fusion Middleware. Spinnaker Support’s third-party software support replaces Oracle’s annual maintenance and support. Third-party support is always at least half the cost of Oracle support and provides more services through an assigned support team and highly personalized service.

When switching to Spinnaker Support, Oracle customers gain more comprehensive and responsive service, save an average of 62% on their support fees, and can remain on their current software release indefinitely. Customers trust us to keep their Oracle middleware, databases, and applications running smoothly, securely, and in compliance, and to help them navigate the journey from on-premise to hybrid to cloud.

Why Replace Oracle-Provided Support with Third-Party Support

Software support is a mandatory expense, but not one that should dominate your IT budget. It’s critical to have expert assistance always available to handle unplanned application issues, and that service should be fairly priced.

Unfortunately, Oracle support has devolved in recent years into a self-service model with slow response times and little value to organizations running stable software and application infrastructure products. Hundreds of global enterprises in nearly every industry have now migrated away from Oracle-provided support to our third-party alternative because:

  • Oracle support fees rise each year by 2-4%, with no material benefits.
  • Oracle increasingly relies on a portal-based, self-service model rather than immediate, live assistance.
  • Oracle does not assist with customizations and integrations.
  • They are tired of the long delay for responses of P2 and P3 issues.
  • They feel forced into unjustifiable upgrades or unready cloud products.

Dive Deeper

Compare Support Models

Third-party software support emphasizes more proactive and comprehensive service, especially for the complicated and diverse set of products assembled under the Fusion Middleware family. You’ll work with skilled engineers with tested expertise on everything from Oracle WebLogic Server to BI Publisher to Oracle JDeveloper. They know you, understand your product environment, respond in minutes to your support ticket, and focus on resolving your issues regardless of the source.

While Oracle focuses on selling more software and moving you to the latest release or cloud products, Spinnaker Support is intensely focused on the quality and value of individualized customer service for your current Oracle environment. We’re in the business of professional support, which is why we call it “support that is actually supportive.”

Cut the Cord from Oracle-Provided Support

Cut the Cord from Oracle-Provided Support

“Cutting the cord” has become common in our personal lives for cable and phone technology. A similar transformation is now occurring in the world of Oracle E-Business Suite support.

Our paper, “Cut the Cord from Oracle-Provided Support,” explores the advantages of switching to third-party support, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to retain Oracle-provided support.

Read the Whitepaper

The Advantages of Fusion Middleware Third-Party Support

Spinnaker Support replaces Oracle-provided support in a proven, secure, and smart way – delivering superior services, more efficiently, at a dramatically reduced price. We support dozens of Fusion Middleware products and the applications they connect (from Oracle and other publishers), and we have no term limitations on support, regardless of whether Oracle has declared an End of Life to a release.

Organizations choose Spinnaker Support because we:

  • Immediately reduce the cost of support fees by an average of 62%
  • Deliver responses in less than 15 minutes, from Level 4 senior engineers in eight operations centers
  • Supply more comprehensive coverage, including for customizations and interoperability issues
  • Help extend the life of stable, customized, and productive applications, for as long as you need
  • Offer flexible commercial terms that match your licenses and business needs
  • Provide a safe haven until cloud solutions become right for your business

We have built and retained large, knowledgeable, and award-winning teams of support engineers to address virtually anything with Fusion Middleware and your associated technology stack. Spinnaker Support engineers average over 19 years of experience on Oracle products and are situated globally to provide 24/7 “follow-the-sun” response.

Specifically, our team supports these Oracle Fusion Middleware categories:

  • Integration Products
  • Application Server Products
  • Application Integration Architecture
  • WebCenter Products
  • Identity Management Products
  • Business Intelligence Products
  • Developer Tools

Included in Our Standard Fusion Middleware Support:

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General Inquiry Support
Security & Vulnerability Management
Technology Advisory Services

A Support Partner, Not a Vendor

At Spinnaker Support, our customers tell us that they view our engineers as a natural extension of their internal support team. In addition to easy, effective onboarding, customers always realize 24x7x365 coverage to ensure that Agile PLM runs at peak performance, even while their IT infrastructure is in a constant state of change and evolution.

“Spinnaker Support engineers go above and beyond to resolve issues in a timely manner and helped us implement significant process efficiencies. The additional value of the advisory services has saved us time and afforded us substantial cost savings on consulting and implementation fees.”

What We Support

As a third-party vendor supporting hundreds of Oracle Fusion Middleware instances, we are uniquely positioned to provide services around legacy products in various configurations. The list below is representative of the middleware products we work to support.

  • Application Server Products

    • WebLogic Server
    • Internet Application Server
    • Coherence
    • BPEL Process Manager
    • SOA Suite
    • Unified Business Process Management Suite
    • Stream Analytics
    • Forms and Reports
  • Application Integration Architecture

    • Application Integration Architecture
    • Process Integration Packs (PIPs)
  • WebCenter Products

    • WebCenter Suite
    • WebCenter Portal
    • WebCenter Content
    • WebCenter Sites
    • WebCenter Imaging
    • WebCenter Forms Recognition
    • WebCenter Enterprise Capture
    • WebCenter Capture
    • WebCenter Applications Adapter
  • Identity Management Products

    • Enterprise Identity Services Suite
    • Identity Governance Suite
    • Directory Services Plus
    • Access Manager
    • Identity Federation
    • Identity Manager
    • Identity Manager Connector
    • Enterprise Single Sign-On Suite
    • Access Management Suite
    • Identity and Access Management Suite
    • Management Pack Plus for Identity Management
  • Business Intelligence Products

    • Oracle Business Intelligence Enterprise Edition (OBIEE)
    • Oracle Data Integrator (ODI)
    • Oracle Discoverer
    • Hyperion
    • Essbase
    • BI Publisher
  • Developer Tools

    • Forms and Report
    • Programmer
    • Internet Developer Suite
    • Jdeveloper

Next Steps

Fusion Middleware Managed Services

Case Studies

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