Award-Winning Oracle Database Support

Spinnaker Support’s third-party Oracle Database support replaces Oracle’s annual support for less than half the cost, providing more responsive and comprehensive services. For more than a decade, customers have trusted our Stevie award-winning Oracle team of support experts to keep their Oracle databases running smoothly, securely, and in compliance. 

By switching to Spinnaker support, you gain access to so much more than a self-service portal. Our 24/7 global service covers Oracle Database versions 8i and later and includes break/fix, support for general inquiries, technical advisory services, and our Seven Point Security Solution.  

We cover areas that Oracle-provided support will not address, such as issues with interoperability, customizations, and older Database releases. Spinnaker Support is “lifetime support,” which means you can remain on your current Oracle Database release for as long as you need.  

We’ve seen it all and fixed it all, and that’s why we’re the highest-rated in our market on Gartner Peer Insights reviews. 

We Support:

  • Oracle Database Release 8i and later.
  • Enterprise Edition
  • Standard Edition
  • Standard Edition One
  • Oracle Database
  • Oracle Multitenant
  • Real Application Clusters
  • Data Warehousing
  • High Availability
  • Database Security
  • Apps DBA duties
  • Apply patches
  • Managed application system administration
  • Configure technical application components
  • Core DBA duties
  • Backup
  • Space management
  • Database health checks
  • Triage of issues
  • Installation, configuration upgrade
  • Health check assessments
  • And more
  • Service Integration (SOA)
  • Business Product Management
  • Identity Management
  • Data Integration
  • EPM
  • BI
  • And more
  • Active Data Guard
  • Application Express
  • Database Vault
  • GoldenGate
  • Partitioning
  • Java
  • Advanced Compression
  • Configuration
  • Enterprise Manager
  • In-Memory Cache
  • Performance Tuning
  • SQL*Plus
  • SQL*Loader
  • Developer
  • PL/SQL
  • Advanced Security
  • Diagnostics
  • OLAP
  • Real Application Clusters (RAC)
  • Warehouse Builder
  • Workflow
  • And more
  • Oracle E-Business Suite
  • JD Edwards
  • Siebel
  • SAP
  • Custom applications
  • Oracle Fusion Middleware
  • Oracle Technology
  • Virtually all other Oracle products

Advantages of Spinnaker Support

Responsive Service

Responses in < 15 minutes, from Level 4 senior support engineers

Comprehensive Support

Covers security, custom code, interoperability, tax & regulations, and more

Immediate Cost Savings

Average 62% hard savings, with more soft savings possible

Flexible Contract Terms

Pay for licenses you use, modify scope as business conditions change

Additional Assistance

We also offer a tailored set of managed services and consulting

Martin Biggs, VP & GM of Spinnaker Support EMEA, highlights the difference between conventional Oracle-provided support and third-party support.