SAP Basis Managed Services:
Monitor & Advise Package

Enhanced Business Performance through State-of-the-Art SAP Ecosystem Monitoring and Basis Advisory

SAP Basis is the toolset that integrates your SAP modules, database, and operating system. Effective monitoring and Basis administration are critical for optimizing your SAP landscape and driving your business performance forward.

Spinnaker Support is a proven global provider of SAP Basis managed services. We provide customers with personalized, tailored service packages based on their unique landscape, in-house capabilities, SAP maturity level, and IT budget. Packages include:

  • Monitor & Advise – Combines automated SAP ecosystem monitoring with sound advice from experienced Basis administrators that helps you better manage your own SAP environment.
  • Monitor & Maintain – Includes automated SAP ecosystem monitoring plus direct, 24/7/365 access to named Basis administrators that supplement your in-house team.
  • Total Basis Management – Spinnaker Support assumes primary responsibility for Basis administration and management.

Dive Deeper

The Monitor & Advise package combines state-of-the-art cloud-based monitoring with direct access to Basis experts. This package is ideal for SAP customers who want to upgrade or automate their monitoring capabilities for a reasonable cost, while gaining insights and information from Basis experts that lead to better management of their SAP ecosystems.

Monitor & Advise Package Features

Full SAP ecosystem monitoring We monitor your SAP  applications, SAP and non-SAP databases, operating systems and other surrounding technologies through our Ecosystem Monitoring (see below).
Easy setup, configuration, and customization You only need to install a small local gateway. The single gateway (or multiple gateways for multi-location setup) is deployed securely within your network. You get a complete deployment in a matter of hours, even if your SAP environment is very large and complex.
Built-in functionality and intelligence Alert management, self-healing workload and transaction analysis, coordinated process automation, dynamic service level management, correlation or root cause analytics, role-based dashboards, on-demand or scheduled reports as HTML or PDF.
Easy Access to Reports All monitoring outcomes are securely available to remote resources, your team or partners. They lay the groundwork for informed engagements with remotely located Basis service resources.
Access to Spinnaker Support certified Basis experts For expert advice, information, interpretation, insights, and recommended action steps that help you head off issues or recover from issues faster.
Dedicated Hours of Assistance Spinnaker Support delivers 5-10 hours a month advising customers on automated feedback/issues.

Spinnaker Support Ecosystem Monitoring

Spinnaker Support Ecosystem Monitoring is a fully automated, proactive cloud-based monitoring approach that enables continuous insight into the health of your SAP environment.

This solution is equally effective for on-premise or hosted applications in AWS, Azure, and VMWare public clouds. It includes a flexible adaptor framework for extensive API integration with both on-premise and cloud-based ticketing and routing systems.

Monitoring Examples

  • Proactive tablespace monitoring allows you to avoid production stoppages due to database space.
  • Proactive trend analysis addresses issues prior to impacting month end, quarter end, and fiscal end.
  • Proactive load distribution not only for end users and batch jobs but also for server thresholds.

Support of all SAP Applications and Surrounding Technologies, including:

  • SAP Netweaver (ABAP)
  • SAP Netweaver (JAVA)
  • SAP Business Objects
  • SAP HANA
  • SAP ASE (formerly Sybase)
  • Oracle Database
  • SAP HostAgent
  • Linux
  • Cloud Platforms AWS, Azure, VMWare (if hosted in public clouds)

When to Consider the Basis Managed Services Monitor & Advise Package

  • Your SAP landscape monitoring is performed manually, is not secure or scalable enough, is not integrated with a ticketing system, and needs to be automated.
  • You want to extend monitoring capabilities to your entire SAP ecosystem of applications, databases, and operating system.
  • Your Basis admin is overwhelmed from fighting fires or conflicting priorities and needs assistance.
  • You need advice and insight from Basis experts who have experience interpreting and monitoring outcomes and can advise you on what actions need to be taken.
  • You are already a Spinnaker Support customer, through our third-party SAP support, and want to consolidate your services under one vendor. We already know your SAP environment and are solving Level 4 issues as they evolve. Adding the right Level 2 and Level 3 expertise is easy for us to do.

Why Basis Managed Services from Spinnaker Support

You depend on your SAP ecosystem, and its health is in the hands of your Basis team. When they need help, Spinnaker Support is an ideal alternative. Here are some reasons why:

Global Team of Experts

Our deep bench of certified Basis engineers supports legacy and new products from 8 regional centers

Proven SAP Services

Expert delivery of award-winning managed services since 2008, tailored to fit any business

Services for your entire SAP ecosystem, with coverage for over 125 SAP products and technologies

Advanced Monitoring

State-of-the-art, proactive, cloud-based solution, up and running in hours for any size organization

Blend of services & support

Basis managed services and third-party SAP software support available from a single vendor

Learn More About Spinnaker Support’s SAP Basis Managed Services

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Monitor & Maintain
Total Basis Management