Maximize JD Edwards Performance with Managed Services from Spinnaker Support

Keep your JD Edwards applications running smoothly, securely, and in compliance with JD Edwards Managed Services from Spinnaker Support. Our team partners with your organization to augment or assume complete responsibility for a range of JD Edwards IT operational functions and day-to-day technology management, with no limitations on support.

For more than a decade, Spinnaker Support has been widely regarded as one of the most important and trusted JD Edwards services providers in the world. Hundreds of organizations that run JD Edwards have partnered with us for third-party support, managed services, and consulting. We have built and retained large, knowledgeable, and award-winning service teams of support engineers, CNC and application specialists, and developers to address all JD Edwards technology.

Adding managed services helps you avoid issues that can hobble system performance and cause disruption to the business. With JD Edwards managed services, you’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.

Managed Services and Consulting for JD Edwards

Organizations trust Spinnaker Support to keep their JD Edwards applications operating at peak performance while building a bridge between their legacy and future technologies. With our JD Edwards managed services, your organization will receive: 

  • Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
  • Responsive services 24/7/365, remotely or on-site, in 14 languages
  • Support from a global engineering team of Level 2 and 3 engineers with an average of 21+ years experience
  • Escalation, when required, as we have the ability to bring in expert Level 4 staff
  • Help extending the life of stable, customized, and productive applications
  • Additional, immediate assistance via our third-party support and consulting teams

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Your One-Stop Service Shop for JD Edwards

Spinnaker Support delivers third-party support, CNC and application managed services, and consulting for enterprises that run JD Edwards software. What does a “one-stop JDE service shop” look like? Take a tour through this latest infographic to see all we can offer your organization.

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JD Edwards Managed Services Packages with Spinnaker Support

Spinnaker Support’s managed services encompass virtually every JD Edwards enterprise application and the surrounding technology environment. We offer four packages that represent specific sets of managed services, and customers can select one or more of these to suit their operational needs. The On-Demand package is an a la carte approach to support additional application, environment, and staffing needs.

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Monitor & Advise

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Monitor & Operate

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On-Demand

Managed XaaS

The Monitor & Advise Package

Summary

For customers who want to outsource proactive, around-the-clock JD Edwards performance monitoring with immediate notification of performance issues their internal staff should address.

What It Includes

  • 24/7 performance monitoring of networks