JD Edwards Managed Services and Consulting
Maximize JD Edwards Performance with Managed Services from Spinnaker Support
Keep your JD Edwards applications running smoothly, securely, and in compliance with JD Edwards Managed Services from Spinnaker Support. Our team partners with your organization to augment or assume complete responsibility for a range of JD Edwards IT operational functions and day-to-day technology management, with no limitations on support.
For more than a decade, Spinnaker Support has been widely regarded as one of the most important and trusted JD Edwards services providers in the world. Hundreds of organizations that run JD Edwards have partnered with us for third-party support, managed services, and consulting. We have built and retained large, knowledgeable, and award-winning service teams of support engineers, CNC and application specialists, and developers to address all JD Edwards technology.
Adding managed services helps you avoid issues that can hobble system performance and cause disruption to the business. With JD Edwards managed services, you’ll get help when you need it and how you need it, without getting locked into expensive, ever-expanding projects.
Managed Services and Consulting for JD Edwards
Organizations trust Spinnaker Support to keep their JD Edwards applications operating at peak performance while building a bridge between their legacy and future technologies. With our JD Edwards managed services, your organization will receive:
- Comprehensive and customized ITIL-centric services to augment your staff and provide additional expertise
- Responsive services 24/7/365, remotely or on-site, in 14 languages
- Support from a global engineering team of Level 2 and 3 engineers with an average of 21+ years experience
- Escalation, when required, as we have the ability to bring in expert Level 4 staff
- Help extending the life of stable, customized, and productive applications
- Additional, immediate assistance via our third-party support and consulting teams
Your One-Stop Service Shop for JD Edwards
Spinnaker Support delivers third-party support, CNC and application managed services, and consulting for enterprises that run JD Edwards software. What does a “one-stop JDE service shop” look like? Take a tour through this latest infographic to see all we can offer your organization.
JD Edwards Managed Services Packages with Spinnaker Support
Spinnaker Support’s managed services encompass virtually every JD Edwards enterprise application and the surrounding technology environment. We offer four packages that represent specific sets of managed services, and customers can select one or more of these to suit their operational needs. The On-Demand package is an a la carte approach to support additional application, environment, and staffing needs.
Monitor & Advise
Monitor & Operate
On-Demand
Managed XaaS
The Monitor & Advise Package
Summary
For customers who want to outsource proactive, around-the-clock JD Edwards performance monitoring with immediate notification of performance issues their internal staff should address.
What It Includes
- 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
- LogicMonitor: a no-agent, cloud-based tool that we use for secure monitoring of your servers, VMs, network devices, and applications. The tool monitors everything in your IT stack, in one platform, with full alerting, trending, reporting, and dashboards. Read the Solution Brief.
- JDE Services Monitoring
- Data Dictionary Maintenance
- Print Queue Monitoring
- Job Queue Monitoring
- SPC Oversight
When to Consider
- You want to dedicate your IT staff to other tasks than monitoring
- Your systems must remain online and operating at peak performance
The Monitor & Operate Package
Summary
For JD Edwards customers who want to outsource around-the-clock performance monitoring and the day-to-day management of their basic IT operational functions and technologies.
What It Includes
The Monitor & Operate package includes all the features of the Monitor & Advise package and builds on it by adding incident management, where we identify and triage incidents in order of impact, risk, and urgency. Monitor and Operate includes:
- 24/7 performance monitoring of networks, servers, applications, operating systems, databases, etc. If a potential or actual issue arises, our team immediately alerts yours and provides guidance for resolving the situation.
- LogicMonitor: a no-agent, cloud-based tool that we use for secure monitoring of your servers, VMs, network devices, and applications. The tool monitors everything in your IT stack, in one platform, with full alerting, trending, reporting, and dashboards. Read the Solution Brief.
- Code Updates
- Help Desk Support
- System Management
- User/Role Security
- Vacation / After Hours Coverage
- System Restarts
- Reactive Ticket Response
When to Consider
You need additional, experienced staff to ensure 24/7 monitoring and uptime for your enterprise applications, networks, and operating systems.
The On-Demand Package
Summary
For customers who want assistance beyond what is covered in the other three packages, we offer a package of on-demand JD Edwards managed services. This package represents a flexible, a la carte approach to managed services that supports additional application, environment, and staffing needs.
What It Can Include
This package includes – but is not limited to – services such as:
- Application Development
- System Health Checks
- Security Design and Review
- Configuration / Reconfiguration
- Performance Tuning
- ENT, Web, DB Server Builds
- Archive and Purge
- Interoperability and Integrations
- Staff Augmentation
When to Consider
Plans change as your business grows. On-Demand JDE services provide the help you need exactly when you need it.
Our experienced engineers know your systems and applications and can quickly assist with necessary, ongoing tasks that occur periodically and yet are beyond the standard tasks required to ensure system operations.
The Managed Cloud Package
Summary
For customers who require JD Edwards managed services for their next-generation XaaS solutions.
What It Includes
This package includes managed Infrastructure-as-a-service (IaaS). Not only can Spinnaker Support manage the migration (lift and shift) of JD Edwards applications to the public cloud, from initial assessment through design and deployment, we also provide services for the day-to-day infrastructure management in the cloud.
When to Consider
- No in-house expertise for cloud applications or SaaS management
- Need assistance migrating applications to the cloud
- Need assistance managing cloud infrastructure
“With our limited resources, it is reassuring to have Spinnaker Support’s 24/7 CNC managed services and monitoring working with us. Through automated alerts, their global JD Edwards team often fixes a CNC issue before we’re even aware of it! The high quality of attention and service benefits both our internal business owners and our Jacobus customers.”
What We Support
As a third-party vendor working with hundreds of JDE instances, we are uniquely positioned to provide services around legacy products in various configurations:
Versions, Releases & Editions
- EnterpriseOne: 8.9, 8.10, 8.11, 8.11SP1, 8.12, 9.0. 9.1 and 9.2; All Updates and Tools Releases
- World: A7.3, A8.1, A9.1, A9.2, A9.3, and A9.4; All Cumulative Updates
- OneWorld: B7.331, B7.332, B7.333 (Xe) and ERP8.0; All Updates and Service Packs
Supported Product Areas
- Asset Lifecycle Management CRM and Order Management
- Financial Management
- Human Capital Management
- Manufacturing and Supply Chain
- Procurement
- Project Management
- Warehouse and Transportation
Supported Industries
- Aerospace and Defense
- Agriculture and Growers
- Apparel
- Communications
- Engineering and Construction
- Consumer Goods
- Healthcare
- High Technology
- Industrial Manufacturing
- Life Sciences
- Natural Resources
- Real Estate
- Retail
- Transportation
- Utilities
- Wholesale Distribution
- And more…