Virtualization isn’t just a convenience; it’s a mission-critical infrastructure.
VMware remains the industry standard for data center virtualization. Still, since Broadcom acquired it, many organizations have experienced increased costs, rigid licensing, and support models that fail to keep pace with the evolving threat landscape.
That’s where Spinnaker Support steps in. As a trusted third-party support provider (3PS) for VMware, we go beyond ticket resolution to provide comprehensive support. We deliver security-first, compliance-ready, and risk-aware support that ensures your environment is protected, resilient, and aligned with your organization’s IT goals.
A Higher Standard for VMware Security – Why the Traditional OEM Model Falls Short
Broadcom’s recent overhaul of VMware’s licensing and support structures has led to:
- Reduced access to personalized technical support
- Limited transparency into patch and vulnerability management
- More complexity in aligning VMware services with enterprise risk frameworks
In contrast, Spinnaker Support embeds security into every phase of our VMware support services, making us a valid extension of your IT security posture rather than just a reactive support desk.
How Spinnaker Delivers Defense-in-Depth for VMware
Defense-in-depth is a cybersecurity strategy that layers multiple security controls throughout an IT environment. At Spinnaker, we apply this model directly to your VMware environment through four integrated pillars:
- Security Configuration Review
- Vulnerability Support
- Spinnaker Security Mitigations
- Compliance Advisory Services
Proactive Security Hardening
We begin with a baseline of industry-standard hardening practices. Our VMware experts ensure your environment aligns with:
- CIS Benchmarks for VMware ESXi and vSphere
- NIST SP 800-53 control families
- ISO/IEC 27001 guidance
We assess:
- Insecure default configurations
- Improper segmentation between workloads
- Misconfigured vSAN, NSX, and vCenter settings
This proactive tuning reduces your attack surface before a breach can occur.
Incident Response & Forensics
When something goes wrong, speed and clarity matter. Spinnaker delivers:
- Immediate incident triage and impact scoping
- Root cause analysis (RCA) reporting
- Recovery guidance across ESXi, vSphere HA, NSX, and vCenter
- Support for coordinated response with your internal security teams
We don’t just open a ticket; we actively work to contain threats, restore operations, and protect your reputation.
Compliance-Ready Reporting & Support
We are aware that many of our customers operate in highly regulated environments. Whether you’re facing:
- SOX, HIPAA, GDPR, or PCI-DSS audits
- Internal GRC reviews
- Supplier assurance assessments
Spinnaker provides documentation, logs, and expertise to help you:
- Demonstrate alignment to relevant controls
- Prove audit readiness
- Avoid noncompliance penalties
VMware Is Too Important to Leave to Chance
The threat landscape is shifting. Virtual infrastructure is a top target for attackers, and every misconfiguration, unpatched host, or delayed alert can lead to massive risk.
Spinnaker Support doesn’t just help you run VMware—we help you secure it. Our 3PS model is purpose-built to:
✅ Reduce operational risk
✅ Strengthen your compliance posture
✅ Keep your virtual infrastructure resilient
Ready to Take Control?
If Broadcom’s changes are making your VMware environment a blind spot or your team is stretched too thin to secure it properly, Spinnaker is the trusted partner to help.
Talk to one of our VMware 3PS experts today. Let’s build a roadmap to keep your systems secure, compliant, and high performing.
