December 28, 2020

Spinnaker Support offers a complimentary copy of the report “Address Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices” 

2021 Gartner Research

Gartner’s 2020 inquiry analytics data show a sharp increase in the number of inquiries around third-party support.i Gartner clients requested information specifically about Spinnaker Support at double the amount of the previous year. Faced with the need to reduce or contain IT costs in a particularly challenging year, leaders from IT, procurement, and the C-Suite have all reached out to Gartner analysts for objective advice on how to rebalance the steep support fees they’re paying with the benefits they are receiving. 

You Have More Support Options than You Realize 

If businesses have learned anything new due to this tumultuous year, perhaps it is that they always have more alternatives than they think. This is entirely true in the case of software support costs, despite what publishers like Oracle and SAP would have you believe. In our opinion, Gartner has taken the lead in addressing these options and done an excellent job in analyzing and presenting them to the public. 

An Overview of Support Alternatives 

For example, Gartner recently published “Address Shelfware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices,” by VP Analysts Rob Wilkes and Lori Samolsky.  

This research examines the various options that sourcing, procurement, and vendor management leaders have at their disposal, including third-party support, lower-cost support from incumbent vendors, and other ways to reduce shelfware. The authors discuss the benefits, risks, and limitations associated with each support option in practical terms.  

In our opinion, this research is ideal for organizations that are under pressure to reduce annual IT costs, are dissatisfied with the quality of the support they are receiving, and desire software support that better aligns with their existing needs and budget. 

Download Your Complimentary Copy 

We are no longer providing access to this timely research report. We are always available to answer questions about its content and clarify our capabilities to meet your support requirements.

Gartner, Address Shelf ware and Reduce Software Maintenance Costs by Up to 50% With These Often-Overlooked Best Practices, 29 November 2019, Rob Wilkes, Lori Samolsky GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.